AML Training Coach & Onboarding Leader

Digital Outsource Services (Pty) Ltd; Cape Town; On-site; ZAR 320,000 - 520,000; Full time

Benefits offered by this job

Group Life Cover

Funeral Fund Benefit

Income Continuation Benefit

Medical Aid Subsidy

Retirement Annuity Subsidy

Job summary

DigiOutsource is hiring an AML Coach to uphold AML and KYC compliance within Enhanced Due Diligence and AML Investigations. You will coach, train and assess new members, collaborating with team leads and managers to drive skill development and process improvements.

Responsibilities include onboarding, transitioning staff to live environments, conducting QA, and delivering regular reporting. Strong communication, detail orientation, and multi-project management are essential.

Qualifications

• Minimum 12 months experience in DigiOutsource.
• Minimum 6 months experience in the AML Department.
• Strong verbal and written communication skills.
• Experience working collaboratively in cross-functional teams.
• Expertise in managing multiple projects simultaneously.
• Exceptional attention to detail.

Responsibilities

• Onboard and onboard new starters, ensuring proficiency milestones are met.
• Transition new starters from training to live environment.
• Coach and develop staff through QA and live coaching sessions.
• Provide monthly QA reporting to Team Leads & AML Service Manager.
• Identify training needs and improve the training programme.
• Create and circulate knowledge checks and tests to benchmark progress.
• Maintain up-to-date Process & Policy Documents for the Risk & Fraud Department.

Skills

12 months experience

AML training

Excellent communication

Cross-functional teamwork

Proactive coaching

QA and testing

Proficiency in Excel

PowerPoint proficiency

Tools

Excel

PowerPoint

Job description

DigiOutsource is hiring an AML Coach to uphold AML and KYC compliance within Enhanced Due Diligence and AML Investigations. You will coach, train and assess new members, collaborating with team leads and managers to drive skill development and process improvements.

Responsibilities include onboarding, transitioning staff to live environments, conducting QA, and delivering regular reporting. Strong communication, detail orientation, and multi-project management are essential.