AML Coach

Digital Outsource Services (Pty) Ltd; Cape Town; On-site; ZAR 320,000 - 520,000; Full time

Benefits offered by this job

Group Life Cover

Funeral Fund Benefit

Income Continuation Benefit

Medical Aid Subsidy

Retirement Annuity Subsidy

Job summary

DigiOutsource is hiring an AML Coach to uphold AML and KYC compliance within Enhanced Due Diligence and AML Investigations. You will coach, train and assess new members, collaborating with team leads and managers to drive skill development and process improvements.

Responsibilities include onboarding, transitioning staff to live environments, conducting QA, and delivering regular reporting. Strong communication, detail orientation, and multi-project management are essential.

Qualifications

• Minimum 12 months experience in DigiOutsource.
• Minimum 6 months experience in the AML Department.
• Strong verbal and written communication skills.
• Experience working collaboratively in cross-functional teams.
• Expertise in managing multiple projects simultaneously.
• Exceptional attention to detail.

Responsibilities

• Onboard and onboard new starters, ensuring proficiency milestones are met.
• Transition new starters from training to live environment.
• Coach and develop staff through QA and live coaching sessions.
• Provide monthly QA reporting to Team Leads & AML Service Manager.
• Identify training needs and improve the training programme.
• Create and circulate knowledge checks and tests to benchmark progress.
• Maintain up-to-date Process & Policy Documents for the Risk & Fraud Department.

Skills

12 months experience

AML training

Excellent communication

Cross-functional teamwork

Proactive coaching

QA and testing

Proficiency in Excel

PowerPoint proficiency

Tools

Excel

PowerPoint

Job description

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands. At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar. Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision. The AML Coach's objective in the AML Spin department is to uphold prescribed AML and KYC compliance in the Enhanced Due Diligence and AML Investigations environment by means of evaluation, coaching and training. This position involves collaborating with the training team to guide new members and enhance their skills from novice to advanced levels while working closely with the Enhanced Due Diligence Specialists, Investigations Analysts, Enhanced Due Diligence Team Lead and Investigations Team Lead to create effective developmental strategies. You will be required to work within general methods and procedures and exercise independent judgment to adapt and apply the guidelines to specific situations.

What you’ll be doing

As part of your role, your responsibilities will include:

• New Starter Onboarding Digesting handovers received from the training team on each new starter to ensure that the level of understanding, through proficiency reporting, meets the agreed standard that warrants the advancement from training into the live environment.
• Transitioning new starters from the training environment into the live environment.
• Working closely with the new starters during this transition phase to identify any concerns and to report these back to Team Leads and the AML Service Manager and to remedy such concerns.
• Develop new starter’s skills from beginner to advanced levels.
• Record and report on the new starter’s progress to the Team Leads and AML Service Manager throughout the ‘probation’ period.
• Identify and communicate improvements required to the training programme.
• Recommending new or improved processes or systems to enhance the efficiency of AML Spin training and onboarding.
• Live Coaching and QA Live Coaching on a constant basis through proactive engagement with Enhanced Due Diligence Specialists and Investigations Analysts, focusing on improving efficiency and quality.
• Capturing and reporting on findings identified through Live Coaching.
• Providing feedback and upskilling from Live Coaching observations.
• Actively performing QA in line with the defined KPI per team.
• Tracking trends based on reporting.
• Addressing QA concerns with Enhanced Due Diligence Specialists and Investigations Analysts as soon as possible.
• Escalating QA concerns to Enhanced Due Diligence Team Lead, Investigations Team Lead and AML Service Manager where necessary.
• Providing reporting on a frequent basis of the above.
• Enhanced Due Diligence Specialists and Investigations Analysts Development and Upskilling Complete feedback sessions regarding QA reviews in collaboration with Enhanced Due Diligence Team Lead and Investigations Team Lead.
• Identify problematic knowledge areas from live coaching and QA trends to identify topics that need to be covered on an individual, team or department level.
• Monitor and track improvement in QA results on an individual and team level.
• WAT sessions Utilize findings from live coaching and QA trends to identify topics that need to be covered for upskilling across the team and/or department.
• Creation, scheduling, and execution of these sessions.
• Create and circulate tests or surveys to do consistent knowledge checks and benchmark the success of sessions in line with our proficiency model.
• Information dissemination & training Ensure that information (both new processes and updates to processes) are shared with all relevant individuals in the Risk and Fraud Department.
• Test understanding of information disseminated.
• Compile communication of information shared for all parties in the Risk & Fraud Department where necessary.
• Identify training requirements from identified trends.
• Document attendance and success of coaching for reporting.
• Keep concise records of QA Feedback, Live Coaching, WAT Sessions, Information shared with all parties and accompany these with test results to confirm understanding.
• Identify case-studies for training purposes.
• Ensuring that our Process & Policy Documents are kept up to date and intact with all new information / updates and is readily available for our agents to refer to.
• Ensuring that the Training Department is kept up to date with changes and roll-outs and that they too are tested for understanding post the sharing of information.
• Provide monthly QA reporting to the Team Leads & AML Service Manager.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Minimum 12 months experience in DigiOutsource
• Minimum 6 months experience in the AML Department
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• Demonstrates consistent behaviours aligned to the Performance and Organisational Culture.

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• A strong understanding of Compliance and Money Laundering principles
• Previous experience within SOW/ AML environment.
• Previous coaching / teaching exposure
• Knowledge and understanding of Risk systems & technology
• Knowledge & experience with Excel spreadsheets, as well as generating & compiling reports
• Knowledge & experience with PowerPoint and the creation of interactive presentations

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward. These competencies are:

• Adaptability
• Attention to detail
• Organisation and planning
• Strong decision making
• Team orientation
• Problem solving abilities
• Initiative

What you'll get back

We invest in your growth and wellbeing, so you can bring your best: Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast. Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career. Support that has your back. Our Employee Assistance Programme offers resources for you and your family.

• Group Life Cover
• Funeral Fund Benefit
• Income Continuation Benefit
• Medical Aid Subsidy
• Retirement Annuity Subsidy

Ready to feel superclass? At Super Group, your experience matters. We’re honest, fair, and focused on helping you succeed – and your work will have real impact from day one. Game on!

The perfect place to work, play and grow! We believe in hiring talented, hardworking and ambitious people from all over the world. In return, we ensure a supportive working environment, access to leading edge technologies and a commitment to social awareness and equity. Working in this unique and highly competitive industry means that we have to take risks and be innovative. The way we do this is by allowing for mistakes, but also making sure we learn from them. And with a multi-cultural workforce that’s unparalleled in its diversity and dynamism, we also offer plenty of scope to grow on a personal level too. Best of all, we do this while enjoying ourselves as much as possible!

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.