Airline Night-Shift Support Specialist

WNS Global Services; Cape Town; Presencial; ZAR 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training and development

Exposure to international clients &amp

Descripción de la vacante

WNS Global Services in Cape Town is seeking a Senior Call Centre Agent (Airlines) for night shifts. You’ll handle inbound passenger inquiries, bookings, changes and disruptions, delivering first-class service in a fast-paced environment.

You bring at least 1 year in a contact centre, strong English, and a passion for helping travelers, with training and international exposure as part of the role.

Formación

• Grade 12 / Matric certificate.
• At least 1 year of contact centre or 12 months customer service experience.
• International contact centre experience is advantageous.
• Strong command of written and spoken English.
• Clear credit and criminal record.

Responsabilidades

• Handle inbound passenger inquiries including bookings, changes and information.
• Resolve disruptions such as cancellations or delays and rebookings.
• Act as a knowledgeable agent across airline reservation systems.
• De-escalate concerns and maintain calm professional service.
• Capture passenger information accurately and maintain records.

Conocimientos

Customer service

Communication

Numerical skills

Multitasking

Call centre experience

Educación

Grade 12 / Matric

Descripción del empleo

WNS Global Services in Cape Town is seeking a Senior Call Centre Agent (Airlines) for night shifts. You’ll handle inbound passenger inquiries, bookings, changes and disruptions, delivering first-class service in a fast-paced environment.

You bring at least 1 year in a contact centre, strong English, and a passion for helping travelers, with training and international exposure as part of the role.