Ai Support Specialist — Remote, Shape Ai Cx

Crescendo; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A customer experience technology company in South Africa is looking for an AI Support Specialist to manage customer requests and improve the functionalities of their CX Assistant. The ideal candidate should have over 2 years of experience in technical support and be proficient with tools like Jira and Zendesk. This remote role offers competitive salary and benefits, aiming to redefine customer experience in the AI era.

Benefits

Competitive salary

Benefits package

Qualifications

• 2+ years of experience in technical support.
• Strong understanding of customer experience technologies.
• Ability to collaborate with diverse teams.

Responsibilities

• Manage customer requests effectively.
• Enhance CX Assistant's functionalities.
• Provide accurate and timely support to partners.

Skills

Technical support

Customer service

Communication skills

Tools

Jira

Zendesk

Job description

A customer experience technology company in South Africa is seeking an AI Support Specialist to manage customer requests and enhance the CX Assistant's functionalities.

This remote role requires 2+ years in technical support and a strong understanding of tools like Jira and Zendesk.

The candidate will collaborate with various teams to ensure partners receive accurate and timely support.

Join us to help redefine customer experience in the AI era, with competitive salary and benefits.