AI Platform Maintenance Team Lead

NTT Limited; Johannesburg; Sur place; ZAR 900 000 - 1 200 000; Plein temps

Résumé du poste

NTT DATA in Johannesburg is seeking an AI Platform & Application Maintenance Team Lead to coordinate maintenance and incident management for aXet applications, serving as the main technical liaison among Support, Development, Infrastructure and other teams.

You will drive incident prioritization, root-cause analyses, and continuous service improvements while mentoring engineers and reporting on incident trends and service health.

Qualifications

• Proven experience in application support, maintenance, production operations, or technical service management.
• Experience leading or coordinating a technical team is highly desirable.
• Solid technical understanding of Angular and Node.js environments.
• Experience working with Support, Development, Infrastructure, and QA teams.

Responsabilités

• Lead, coordinate, and support the maintenance team resolving incidents and delivering corrective changes.
• Act as the primary liaison between maintenance, Support, Development, and Infrastructure teams.
• Receive, assess, prioritize, and assign incidents based on impact and SLAs.
• Ensure timely communication on incident status, blockers, workarounds, and outcomes.
• Coordinate resolution of high-priority incidents with appropriate technical teams.
• Monitor queues, workloads, response times, and service-level compliance.
• Facilitate regular follow-ups with Support and Development to review incidents and risks.
• Ensure root-cause analyses for recurring issues and preventive actions.
• Promote documentation of incidents, known errors, workarounds, and procedures.
• Review maintenance changes ensuring quality, security, testing, and deployment standards.
• Identify opportunities to improve monitoring, alerting, automation, and reliability.
• Provide technical guidance and mentoring to team members.
• Report on service health, incident trends, risks, and improvement initiatives.

Connaissances

Application maintenance

Incident management

Web app development

Angular

Node.js

REST APIs

Cross-team coordination

Outils

Ticketing systems

Monitoring tools

Project management tools

Description du poste

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

We are looking for an AI Platform & Application Maintenance Team Lead to coordinate the maintenance and support activities for aXet applications. This role will lead the maintenance team responsible for analyzing, prioritizing, and resolving incidents, while serving as the main technical and operational point of contact for Support, Development, Infrastructure, and other relevant teams. The Team Lead will ensure that incidents are managed efficiently, communication is clear and timely, service levels are met, and recurring issues are addressed through sustainable solutions. They will combine technical expertise with team coordination, stakeholder management, and continuous service improvement.

Responsibilities

• Lead, coordinate, and support the application maintenance team responsible for resolving incidents and delivering corrective changes.
• Act as the primary liaison between the maintenance team, Support teams, development teams, infrastructure teams, and other stakeholders.
• Receive, assess, prioritize, and assign incidents based on business impact, urgency, complexity, and agreed service levels.
• Ensure timely and clear communication on incident status, estimated resolution times, blockers, workarounds, and final outcomes.
• Coordinate the resolution of high-priority and complex incidents, including escalation to the appropriate technical teams when required.
• Monitor incident queues, workloads, response times, resolution times, and service-level compliance.
• Facilitate daily or regular follow-up sessions with Support and Development teams to review open incidents, priorities, risks, and dependencies.
• Ensure root-cause analyses are performed for recurring or critical incidents and that preventive actions are implemented.
• Promote the documentation of incidents, known errors, workarounds, technical solutions, and operational procedures.
• Review maintenance changes and ensure that fixes comply with quality, security, testing, and deployment standards.
• Identify opportunities to improve monitoring, alerting, automation, support processes, and application reliability.
• Provide technical guidance, mentoring, and performance support to maintenance team members.
• Report regularly on service health, incident trends, key risks, recurring issues, team capacity, and improvement initiatives.

Knowledge and Skills

• Strong understanding of application maintenance, incident management, production support, and service delivery processes.
• Technical background in web application development, preferably Angular, Node.js, REST APIs, and frontend-backend integrations.
• Experience coordinating technical teams and working across multiple stakeholders and delivery teams.
• Ability to translate technical issues into clear, actionable updates for Support and business stakeholders.
• Experience with ticketing, incident management, monitoring, and project management tools.
• Knowledge of agile methodologies and continuous improvement practices.
• Strong prioritization, planning, coordination, and decision-making skills.
• Experience managing critical incidents, escalations, dependencies, and service-impacting issues.
• Ability to analyze incident trends and define preventive measures.
• Excellent written and verbal communication skills.

Requirements

• Proven experience in application support, maintenance, production operations, or technical service management.
• Previous experience leading or coordinating a technical team is highly desirable.
• Solid technical understanding of Angular and Node.js environments, or similar web application technologies.
• Experience working closely with Support, Development, Infrastructure, and Quality Assurance teams.
• Ability to manage multiple priorities while maintaining a customer- and service-oriented approach.
• Proactive, structured, analytical, and results-driven mindset.
• Strong ownership and accountability for service quality and incident resolution.

Workplace type

About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Is innovation part of your DNA?

Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future. You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!