Cross Technology Managed Services Engineer (L2)

NTT Limited; Cape Town; Hybrid; ZAR 420,000 - 800,000; Full time

Benefits offered by this job

Hybrid working

Job summary

NTT DATA is seeking a Managed Services Cross Technology Engineer (L2) to provide proactive technical support and operational services across Cloud, Virtualisation, OS, Networking, Monitoring, Security and Automation for enterprise environments. You will focus on Azure, Azure DevOps, and infrastructure automation while contributing to continuous improvement and service excellence.

The role requires 3–5 years in Managed Services/Cloud operations, strong PowerShell skills, and experience with Azure

Qualifications

• Required Diploma, Degree, or equivalent qualification in IT, Computer Science, or related discipline.
• Microsoft Azure Administrator Associate (AZ-104) or equivalent experience.
• ITIL Foundation certification or equivalent operational experience.
• Preferred Microsoft Azure Solutions Architect Expert (AZ-305) Microsoft DevOps Engineer Expert (AZ-400) Any cloud, infrastructure, or virtualisation-related certifications.

Responsibilities

• Monitor and maintain client infrastructure across multiple technology domains.
• Perform daily operational checks and respond to alerts generated from monitoring platforms.
• Investigate and resolve incidents within agreed service levels.
• Escalate complex incidents to L3 engineers where required.
• Ensure all incidents, service requests, and changes are accurately documented within service management systems.
• Participate in root cause investigations and post-incident reviews.
• Provide regular updates to customers and stakeholders regarding incident progress.
• Participate in infrastructure projects and customer onboarding activities.
• Support implementation and migration activities.
• Assist senior engineers during project delivery.

Skills

Azure

Azure DevOps

CI/CD

PowerShell

Scripting

Terraform

Bicep

ARM templates

Windows/Linux admin

Monitoring/ITSM

Troubleshooting

Education

Diploma/ Degree in IT

AZ-104

ITIL Foundation

Tools

Azure DevOps

Terraform

ARM

Bicep

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is responsible for providing technical support and operational services to clients by proactively monitoring, troubleshooting, and resolving incidents across multiple technology domains. The engineer will work across technologies including Cloud, Virtualisation, Operating Systems, Networking, Monitoring, Security, and Automation, ensuring client environments remain stable, secure, and compliant with agreed service levels. The role focuses on supporting enterprise environments whilst developing technical expertise in Azure, Azure DevOps, infrastructure automation, and operational excellence. The engineer will contribute to continuous improvement initiatives, automation opportunities, and service enhancement projects while escalating complex issues to senior engineers where required. The primary objective of this role is to maintain service availability, meet SLA commitments, and provide excellent customer experience through efficient incident resolution and operational support.

Key Responsibilities

Operational Support

• Monitor and maintain client infrastructure across multiple technology domains.
• Perform daily operational checks and respond to alerts generated from monitoring platforms.
• Investigate and resolve incidents within agreed service levels.
• Escalate complex incidents to L3 engineers where required.
• Ensure all incidents, service requests, and changes are accurately documented within service management systems.
• Participate in root cause investigations and post-incident reviews.
• Provide regular updates to customers and stakeholders regarding incident progress.

Azure & Cloud Operations Support

• Microsoft Azure environments including: Virtual Machines, Azure Update Manager, Azure Monitor, Azure Backup, Azure Networking, Azure Storage, Azure Identity, and Access Management.
• Deploy and maintain Azure resources following established standards.
• Assist with cloud platform optimisation and governance initiatives.
• Support patching, compliance, monitoring, and reporting activities.

DevOps & Automation Support

• Azure DevOps repositories, pipelines, and deployment processes.
• Assist in maintaining and optimising CI/CD pipelines.
• Contribute to Infrastructure-as-Code deployments using: ARM Templates Bicep Terraform.
• Develop and maintain automation scripts for operational tasks.
• Support automation initiatives for: Provisioning Monitoring Patching Reporting Compliance activities.

Virtualisation & Infrastructure

• Provision and maintain virtual machines.
• Troubleshoot performance and availability issues.
• Assist with backup, recovery, disaster recovery testing, and infrastructure maintenance activities.

Documentation & Continuous Improvement

• Create and maintain technical documentation and knowledge articles.
• Identify opportunities to improve operational processes and reduce manual effort.
• Contribute to continuous service improvement initiatives.
• Share knowledge within the team and participate in technical discussions.

Project Support

• Participate in infrastructure projects and customer onboarding activities.
• Support implementation and migration activities.
• Assist senior engineers during project delivery.

Knowledge, Skills & Attributes

Technical Skills

• Good understanding of Microsoft Azure services and administration.
• Knowledge of Azure DevOps practices and tooling.
• Understanding of CI/CD concepts and deployment pipelines.
• Experience with infrastructure automation and scripting.
• Strong PowerShell scripting capability.
• Basic knowledge of Terraform, ARM, or Bicep deployments.
• Experience supporting virtualized environments.
• Working knowledge of Windows Server and Linux administration.
• Understanding of monitoring and alerting solutions.
• Knowledge of backup and disaster recovery concepts.

Soft Skills

• Strong troubleshooting and analytical skills.
• Ability to communicate effectively with customers and technical teams.
• Ability to work under pressure and manage multiple priorities.
• Strong customer-focused approach.
• Excellent documentation skills.
• Willingness to learn and develop new technical skills.
• Ability to work within a team environment.

Academic Qualifications & Certifications

• Required Diploma, Degree, or equivalent qualification in IT, Computer Science, or related discipline.
• Microsoft Azure Administrator Associate (AZ-104) or equivalent experience.
• ITIL Foundation certification or equivalent operational experience.
• Preferred Microsoft Azure Solutions Architect Expert (AZ-305) Microsoft DevOps Engineer Expert (AZ-400) Any cloud, infrastructure, or virtualisation-related certifications.

Experience

• Essential 3-5 years experience in a Managed Services, Infrastructure, Cloud, or Operations role.
• Experience supporting Microsoft Azure environments.
• Experience supporting enterprise Virtual Machine platforms.
• Experience working within SLA-driven support environments.
• Experience using ITSM platforms and adhering to ITIL processes.
• Experience with PowerShell scripting and automation.
• Experience with monitoring and incident management.
• Preferred Experience supporting large enterprise Azure environments.
• Experience with Azure DevOps and CI/CD pipelines.
• Experience with Infrastructure as Code (Terraform, ARM, or Bicep).
• Exposure to automation, compliance reporting, and operational optimisation initiatives.

Workplace type: Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

We employ 40,000 people across 57 countries.

By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future. You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!