AI Ops Lead: Deploy, Secure & Scale AI Workflows

Collinson Group; Cape Town; On-site; ZAR 1,100,000 - 1,700,000; Full time

Job summary

Collinson Group seeks an AI Ops Engineer to operationalise AI-powered workflows, applications and agents across the organisation, ensuring reliable deployment, secure configuration and day-to-day support for platforms such as Microsoft Entra, Salesforce, Mindflow and Claude.

You will focus on deployment, identity & access management, agent orchestration, governance and cross-functional collaboration to keep AI tooling safe, scalable and production-ready.

Qualifications

• Lead the operational management of AI-powered workflows, applications and agents across the organisation; establish clear ownership, standards and ways of working.
• Coordinate deployment of AI applications, agents and integrations across environments; ensure consistent, repeatable and well-documented setup processes.
• Ensure the AWS, Azure and related cloud environments that support AI workflows, applications and agents are correctly configured, secure, observable and operationally ready across development, test and production environments.
• Manage environment-specific configuration, secrets, credentials and dependency mapping to ensure AI agents and workflows can be deployed, changed and supported consistently across multiple environments.
• Improve repeatability and control of AI operations through infrastructure-as-code, automated configuration, deployment controls and rollback mechanisms; reduce manual setup and operational risk.
• Oversee setup and governance of credentials, permissions and access controls using platforms such as Microsoft Entra and Salesforce; ensure secure and appropriate access to AI tools and workflows.
• Manage the lifecycle of AI agents and automations, including configuration, updates, version control and decommissioning; ensure agents operate reliably within defined parameters.
• Maintain and govern integrations between AI tools and enterprise platforms (e.g. Salesforce, Mindflow, internal systems); ensure stability, security and performance of connections.
• Own support processes for AI workflows and tools; manage incidents, troubleshoot issues, and coordinate resolution across technical teams and vendors.
• Diagnose and coordinate resolution of issues spanning cloud infrastructure, identity platforms, SaaS applications, APIs, workflow tooling and agent orchestration layers.
• Track system usage, access patterns, workflow execution and operational health; identify anomalies, inefficiencies or risks and take corrective action.
• Ensure adherence to organisational policies around security, data protection, access control and responsible use of AI tools; embed governance into operational processes.
• Develop and maintain clear operational playbooks, runbooks and documentation for deployment, support, troubleshooting and access management.
• Develop and maintain runbooks, recovery procedures and operational standards covering deployment failure, degraded integrations, access issues, alert response and service restoration.
• Work closely with Technology, Security, Product and Business teams to align on requirements, prioritisation and operational standards for AI workflows.
• Manage relationships with AI platform providers (e.g. Microsoft, Salesforce, Anthropic, Mindflow); coordinate support, escalations and feature adoption.
• Identify opportunities to improve reliability, usability, security and efficiency of AI operations; evolve processes and tooling as adoption grows.

Skills

AI Ops Leadership

Deployment Mgmt

Cloud Readiness

Env Config Control

IaC & Release Safety

Identity & Access Mgmt

Agent & Workflow Mgmt

Integration & Platform Ops

Support & Issue Resolution

Cross-Layer Troubleshooting

Monitoring & Usage

Governance & Compliance

Playbooks & Documentation

Resilience & Recovery

Cross-Functional Collab

Vendor & Tool Mgmt

Continuous Improvement

Job description

Collinson Group seeks an AI Ops Engineer to operationalise AI-powered workflows, applications and agents across the organisation, ensuring reliable deployment, secure configuration and day-to-day support for platforms such as Microsoft Entra, Salesforce, Mindflow and Claude.

You will focus on deployment, identity & access management, agent orchestration, governance and cross-functional collaboration to keep AI tooling safe, scalable and production-ready.