AI-Driven Customer Success Specialist

LexisNexis; Cape Town; Hybrid; ZAR 108.000 - 132.000; Vollzeit

Zusammenfassung

LexisNexis Legal & Professional in Cape Town is seeking a Customer Success Specialist to drive value for government and corporate clients through AI-powered insights and proactive support.

You will lead activation, onboarding, and training, monitor health metrics, and deliver ROI-focused reviews while collaborating with Sales, Product, and Support to shape product evolution and strengthen partnerships.

Qualifikationen

• An LLB or equivalent legal qualification (Admitted Attorney).
• Experience in Customer Success, Account Management, Professional Services, or a customer-facing role.
• Ability to analyse customer data and translate insights into action.
• Strong communication, training, and presentation skills.

Aufgaben

• Serve as a trusted advisor by understanding customers' business objectives, workflows, and success metrics while building strong stakeholder relationships.
• Lead the activation, configuration, and onboarding of LexisNexis solutions using AI-enabled tools to deliver a personalised customer experience.
• Train customers on platform navigation, key workflows, and advanced AI capabilities to accelerate value realisation.
• Monitor adoption, customer health, and usage trends, using analytics and insights to identify opportunities for increased engagement.
• Conduct periodic value reviews supported by AI-generated usage summaries and ROI insights.
• Proactively identify gaps in utilisation and recommend high-value features, workflows, and best practices.
• Support retention, renewals, and growth initiatives, including identifying upsell and cross-sell opportunities in collaboration with Sales.
• Maintain accurate customer records, health scores, engagement notes, and documentation using AI-assisted tools.
• Partner with Product, Sales, Marketing, and Support teams to deliver a seamless customer experience and drive customer-centric innovation.

Kenntnisse

Relationship-building

Stakeholder management

Data analysis

Communication

Training

Presentation

Ausbildung

LLB or equivalent

Jobbeschreibung

LexisNexis Legal & Professional in Cape Town is seeking a Customer Success Specialist to drive value for government and corporate clients through AI-powered insights and proactive support.

You will lead activation, onboarding, and training, monitor health metrics, and deliver ROI-focused reviews while collaborating with Sales, Product, and Support to shape product evolution and strengthen partnerships.