AI-Driven Customer Success Specialist

LexisNexis (Proprietary) Limited Company; Cape Town; On-site; ZAR 420,000 - 780,000; Full time

Job summary

LexisNexis Legal & Professional in Cape Town seeks a Customer Success Specialist to drive value, adoption, and long-term partnerships as AI-powered tools reshape the customer journey. You will guide onboarding, train users, monitor health and usage, and collaborate with Product, Sales, Marketing and Support to deliver seamless experiences.

An LLB or equivalent legal qualification and experience in customer-facing roles are required; you will analyse data, communicate effectively, and help grow

Qualifications

• LLB or Admitted Attorney status required.
• Experience in Customer Success, Account Management, or related roles.
• Experience with government and corporate clients is a plus.
• Strong stakeholder management and data-driven decision making.
• Comfort with AI-enabled tools and platform training.

Responsibilities

• Act as trusted advisor by understanding customer objectives and success metrics.
• Oversee activation, onboarding, and configuration of LexisNexis solutions.
• Train customers on navigation, workflows, and AI capabilities.
• Monitor adoption, health scores, and usage trends with analytics.
• Lead value reviews with AI-generated summaries and ROI insights.
• Identify gaps, propose high-value features and best practices.
• Support retention, renewals, and upsell opportunities with Sales.
• Maintain customer records and engagement notes with AI tools.
• Collaborate with Product, Sales, Marketing and Support for seamless experience.

Skills

Relationship-building

Stakeholder management

Data analytics

Communication

Training and presentation

AI-enabled tools

Education

LLB or Admitted Attorney

Job description

LexisNexis Legal & Professional in Cape Town seeks a Customer Success Specialist to drive value, adoption, and long-term partnerships as AI-powered tools reshape the customer journey. You will guide onboarding, train users, monitor health and usage, and collaborate with Product, Sales, Marketing and Support to deliver seamless experiences.

An LLB or equivalent legal qualification and experience in customer-facing roles are required; you will analyse data, communicate effectively, and help grow