AI Automation Specialist

Tgtc; Cape Town; Remote; ZAR 600,000 - 900,000; Full time

Job summary

The Global Talent Co. seeks an AI Automation Lead to own the internal automation roadmap across sales, operations, and people teams.

You will identify repetitive workflows, design end-to-end automations, and ship using low/no-code platforms and LLM APIs. You will collaborate with team leads to translate pain points into measurable automations, balance simplicity with impact, and drive adoption through clear documentation and training.

Qualifications

• 2–4 years building production automations or internal tools.
• Hands-on with at least one low-code platform: n8n, Make, Zapier, or Workato.
• Experience integrating LLM APIs into workflows.
• SQL data extraction and transformation across tools.

Responsibilities

• Run quarterly automation discovery sessions with team leads and surface high ROI opportunities.
• Design, build, and ship 2–3 production AI automations per month using n8n, Make, Zapier, or Workato.
• Wire LLM APIs (OpenAI, Anthropic) into workflows with strong prompts and function calls.
• Instrument automations with metrics: runs, success rate, hours saved, cost saved.
• Maintain prompts and eval libraries with versioning and tests.
• Document each automation clearly to prevent tribal knowledge.
• Train team leads to self-serve simple automations and upscale complex ones.

Skills

Automation engineering

Low-code platforms

LLM integration

SQL

Python scripting

Product mindset

Clear communication

Tools

n8n

Make

Zapier

Workato

Job description

AI Automation Lead

Full-time (40 hours per week), Remote

About Us

At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25,000+ like-minded marketing professionals.

About The Company

You will be joining a fast-growing technology company that runs lean and bets heavily on tooling to scale. As the team continues to grow, the focus is on building internal systems that let every department move faster — turning repetitive work into automated workflows so that people can spend their time on customers, strategy, and the work that actually moves the needle.

The Role

As an AI Automation Lead, you will own the internal AI automation roadmap across sales, operations, support, and people teams. This is not a narrow execution role — you will take responsibility for spotting where repetitive work is slowing the company down, designing automations that solve it, and shipping them end-to-end using LLM APIs and modern low/no-code platforms.

You’ll work closely with team leads across the business to translate operational pain points into reliable, measurable automations. This role is ideal for a pragmatic builder with strong product instincts and a bias to ship — someone who picks the simplest tool that solves 80% of the problem and obsesses over the metrics that prove it worked.

Key Responsibilities

• Run quarterly automation discovery sessions with team leads and surface the highest-ROI opportunities
• Design, build, and ship 2–3 production AI automations per month using n8n, Make, Zapier, or similar
• Wire LLM APIs (OpenAI, Anthropic) into workflows with strong prompt design, structured outputs, and function calling
• Instrument every automation with metrics — runs, success rate, hours saved, cost saved
• Maintain the prompt and eval library so prompts stay versioned, tested, and continuously improving
• Document each automation clearly so it doesn't become tribal knowledge
• Train team leads to self-serve simple automations and upscale complex ones
• Partner with Security and IT on data handling, access, and compliance reviews

Ideal Candidate

• 2–4 years building production automations or internal tools (RevOps, BizOps, automation engineer, or similar)
• Hands‑on experience with at least one low-code automation platform: n8n, Make, Zapier, or Workato
• Comfortable integrating LLM APIs (OpenAI, Anthropic) into real workflows
• SQL fluency — can pull and transform data across tools without an analyst
• Light scripting in Python or JavaScript to glue things together when no-code hits a wall
• Pragmatic problem solver with strong product instincts and a bias to ship
• Clear communicator who can explain a multi‑step LLM workflow to a non‑technical stakeholder in under two minutes
• High ownership — defines the metric, instruments it, and reports on it

Nice to Have

• Experience building agentic workflows (LangGraph, CrewAI, or custom multi‑step LLM with tool use)
• Vector database experience (Pinecone, Weaviate, pgvector) for retrieval‑grounded automations
• Familiarity with HubSpot or Salesforce data models and a CS platform (Intercom, Zendesk)
• Has shipped automations in a SOC 2 / GDPR‑aware environment

Join Our Team Be part of a collaborative, innovative environment where your technical skills and product instincts can make a real impact. We offer competitive compensation, professional development opportunities, and a supportive remote work culture.

At The Global Talent Co., our mission is to bridge the gap between leading global tech companies and amazing global talent.

We believe everyone deserves equal access to opportunities, regardless of the country they happen to be born in.