AI Automation Specialist

the-global-talent-co; Cape Town; Hybrid; ZAR 900,000 - 1,350,000; Full time

Job summary

The Global Talent Co. is seeking an AI Automation Lead to own the internal automation roadmap across sales, ops, support and people teams in a fully remote role.

You will design, build, and ship production automations using low-code tools (n8n, Make, Zapier) and connect LLM APIs (OpenAI, Anthropic) with solid prompt design and metrics. Ideal candidates have 2–4 years building automations, SQL fluency, Python or JavaScript scripting, and a pragmatic, ship‑oriented mindset in a fast‑growing tech

Qualifications

• 2–4 years building production automations or internal tools (RevOps, BizOps, automation engineer, or similar)
• Hands-on experience with at least one low-code automation platform: n8n, Make, Zapier, or Workato
• Comfortable integrating LLM APIs (OpenAI, Anthropic) into real workflows
• SQL fluency — can pull and transform data across tools without an analyst
• Light scripting in Python or JavaScript to glue things together when no-code hits a wall
• Pragmatic problem solver with strong product instincts and a bias to ship
• Clear communicator who can explain a multi-step LLM workflow to a non-technical stakeholder in under two minutes
• High ownership — defines the metric, instruments it, and reports on it

Responsibilities

• Run quarterly automation discovery sessions with team leads and surface the highest-ROI opportunities
• Design, build, and ship 2–3 production AI automations per month using n8n, Make, Zapier, or similar
• Wire LLM APIs (OpenAI, Anthropic) into workflows with strong prompt design, structured outputs, and function calling
• Instrument every automation with metrics — runs, success rate, hours saved, cost saved
• Maintain the prompt and eval library so prompts stay versioned, tested, and continuously improving
• Document each automation clearly so it doesn't become tribal knowledge
• Train team leads to self-serve simple automations and elevate complex ones
• Partner with Security and IT on data handling, access, and compliance reviews

Skills

Production automations

Low-code platforms

SQL

Python/JavaScript

Tools

n8n

Make

Zapier

Workato

OpenAI

Anthropic

LangGraph

CrewAI

Pinecone

Weaviate

pgvector

Job description

AI Automation Lead

Full-time (40 hours per week), Remote

About Us

At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25,000+ like-minded marketing professionals.

About the Company

You will be joining a fast-growing technology company that runs lean and bets heavily on tooling to scale. As the team continues to grow, the focus is on building internal systems that let every department move faster — turning repetitive work into automated workflows so that people can spend their time on customers, strategy, and the work that actually moves the needle.

The Role

As an AI Automation Lead, you will own the internal AI automation roadmap across sales, operations, support, and people teams. This is not a narrow execution role — you will take responsibility for spotting where repetitive work is slowing the company down, designing automations that solve it, and shipping them end-to-end using LLM APIs and modern low/no-code platforms.

You'll work closely with team leads across the business to translate operational pain points into reliable, measurable automations. This role is ideal for a pragmatic builder with strong product instincts and a bias to ship — someone who picks the simplest tool that solves 80% of the problem and obsesses over the metrics that prove it worked.

Key Responsibilities

• Run quarterly automation discovery sessions with team leads and surface the highest-ROI opportunities
• Design, build, and ship 2–3 production AI automations per month using n8n, Make, Zapier, or similar
• Wire LLM APIs (OpenAI, Anthropic) into workflows with strong prompt design, structured outputs, and function calling
• Instrument every automation with metrics — runs, success rate, hours saved, cost saved
• Maintain the prompt and eval library so prompts stay versioned, tested, and continuously improving
• Document each automation clearly so it doesn't become tribal knowledge
• Train team leads to self-serve simple automations and elevate complex ones
• Partner with Security and IT on data handling, access, and compliance reviews

Ideal Candidate

• 2–4 years building production automations or internal tools (RevOps, BizOps, automation engineer, or similar)
• Hands-on experience with at least one low-code automation platform: n8n, Make, Zapier, or Workato
• Comfortable integrating LLM APIs (OpenAI, Anthropic) into real workflows
• SQL fluency — can pull and transform data across tools without an analyst
• Light scripting in Python or JavaScript to glue things together when no-code hits a wall
• Pragmatic problem solver with strong product instincts and a bias to ship
• Clear communicator who can explain a multi-step LLM workflow to a non-technical stakeholder in under two minutes
• High ownership — defines the metric, instruments it, and reports on it

Nice to Have

• Experience building agentic workflows (LangGraph, CrewAI, or custom multi-step LLM with tool use)
• Vector database experience (Pinecone, Weaviate, pgvector) for retrieval-grounded automations
• Familiarity with HubSpot or Salesforce data models and a CS platform (Intercom, Zendesk)
• Has shipped automations in a SOC 2 / GDPR-aware environment

Join Our Team Be part of a collaborative, innovative environment where your technical skills and product instincts can make a real impact. We offer competitive compensation, professional development opportunities, and a supportive remote work culture.

At The Global Talent Co., our mission is to bridge the gap between leading global tech companies and amazing global talent. We believe everyone deserves equal access to opportunities, regardless of the country they happen to be born in.