Adventure Tourism Guide Lead

Placements24; Mossel Bay; Hybrid; ZAR 250,000 - 420,000; Full time

Benefits offered by this job

Competitive salary with commission

Medical coverage

Retirement savings plan

Discounted tours

Ongoing training

Job summary

Placements24 in Mossel Bay seeks an experienced Adventure Tourism Guide Lead to helm our guiding operations. You will lead a team, plan diverse tours, and ensure top safety and guest satisfaction while promoting environmental stewardship.

Applicants should have proven leadership in adventure guiding, certified first aid and CPR, and proficiency in kayaking, hiking, cycling, and climbing. Excellent storytelling and client communication are essential.

Qualifications

• Extensive experience as an adventure tourism guide with leadership capability.
• Certification in first aid and CPR is mandatory; advanced wilderness first aid is preferred.
• Proficiency in multiple adventure activities (kayaking, hiking, cycling, climbing).

Responsibilities

• Lead and train a team of adventure guides, ensuring safety and quality.
• Plan, organize, and conduct diverse adventure tours with high safety and service levels.
• Develop and refine tour itineraries and procedures for customer satisfaction and efficiency.
• Ensure equipment is safe, maintained, and properly used by guides and clients.
• Manage tour logistics including transportation, bookings, and client communication.
• Act as primary client contact, addressing inquiries from booking to tour completion.

Skills

Leadership

First Aid Certification

CPR Certification

Kayaking

Hiking

Cycling

Climbing

Communication

Job description

About the Role

Our client is seeking an experienced and charismatic Adventure Tourism Guide Lead to spearhead their guiding operations in the beautiful region of Mossel Bay . This role is perfect for someone passionate about the outdoors, skilled in various adventure activities, and adept at leading a team of guides to deliver unforgettable experiences for visitors. You will be responsible for ensuring the highest standards of safety, customer service, and environmental stewardship across all tours, embodying the spirit of adventure in the Leisure & Sports sector.

Key Responsibilities

• Lead and train a team of adventure guides, ensuring consistent quality and safety standards.
• Plan, organize, and conduct various adventure tours (e.g., hiking, kayaking, cultural excursions) to the highest safety and service levels.
• Develop and refine tour itineraries and operational procedures to enhance customer satisfaction and efficiency.
• Ensure all equipment is safe, well-maintained, and properly utilized by guides and clients.
• Manage tour logistics, including transportation, bookings, and client communication.
• Act as a primary contact for clients, addressing inquiries and ensuring a positive experience from booking to tour completion.

Requirements

• Extensive experience as an adventure tourism guide with proven leadership capabilities.
• Certification in first aid and CPR is mandatory; advanced wilderness first aid is preferred.
• Proficiency in multiple adventure activities (e.g., kayaking, hiking, cycling, climbing).
• Excellent communication, storytelling, and customer service skills.
• Strong knowledge of the local geography, history, and environmental considerations in the Mossel Bay area.
• Ability to manage risks effectively and handle emergency situations calmly and competently.

Benefits

• Competitive salary with opportunities for commission based on tour performance.
• Comprehensive medical coverage and retirement savings plan.
• Discounted rates on all company adventure tours and activities.
• Work in a stunning natural environment, leading exciting excursions.
• Ongoing training and development opportunities in adventure tourism.