Administrator: Group Risk and Retirement | Menlyn, Gauteng | Permanent

PSG Konsult Ltd.; Pretoria; Presencial; ZAR 240.000 - 320.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

None

Descripción de la vacante

PSG Konsult Ltd. is seeking an Administrator in Group Risk and Retirement based in Menlyn, Gauteng.

The role focuses on daily administration for group risk and retirement clients, handling member inquiries, processing claims, and ensuring accurate data management and compliant records. The successful candidate will manage client relationships with employer groups and employees, liaise with insurers and third parties, and support HR/Payroll departments across client organisations.

Formación

• Grade 12 or equivalent with NQF5
• RE5 certification where applicable
• 2 years of risk and retirement related experience preferred

Responsabilidades

• Handle day-to-day administration for group risk and retirement clients
• Manage member queries and provide benefit information and advice
• Process claims, withdrawals, and retirement-related requests
• Coordinate HR/Payroll related queries
• Maintain accurate client records and reporting for SLAs

Conocimientos

MS Office

Communication skills

Organisational skills

Discretion

Multitasking

Educación

Grade 12

NQF5 qualification

RE5 certification

Herramientas

MS Office Suite

Descripción del empleo

Administrator: Group Risk and Retirement | Menlyn, Gauteng | Permanent Login

Designation: Administrator: Group Risk and Retirement | Menlyn, Gauteng | Permanent

Category: Administration and Operations

Job Level: Skilled technical and academically qualified workers, junior management, supervisors, foremen and superintendents

Posted by: PSG Financial Services

Posted on: 22 Oct 2026

Reference Number: POS61051

Closing date: 29-Oct-2026

Position Type: Permanent

Location: Menlyn

Overview

VACANCY| ADMINISTRATOR: GROUP RISK AND RETIREMENT | MENLYN, GAUTENG | PERMANENT

PSGs commitmentto transform and embrace diversity is what drives us to achieve a diverseworkplace with employment equity as a key goal to create an inclusiveworkforce. In achieving our employment equity goals, we give preference toapplicants from designated groups, and we encourage people with disability toapply.

Job Overview

TheAdministration Consultant: Group Risk and Retirement is primarily responsiblefor the day-to-day administration of group risk and retirement clients. Thisencompasses managing member queries, providing members with benefit informationand advice, processing claims, withdrawals, disability claims, and all otherqueries received from clients, as well as addressing HR/Payroll queries. Therole ensures smooth operations, accurate data management, and effectivecommunication with employer groups and their employees regarding group risk andretirement benefits.

Responsibilities

Administrative Support

• Assist with all day-to-day administration for allocated clients/employer groups, ensuring completion within stated Service Level Agreements (SLAs).
• Ensure timely responses to client enquiries, escalating complex issues to the Account Executive if required.
• Assist with onboarding and offboarding of clients.
• Track and follow up on all queries, claims, amendments, withdrawals and all other related administration.
• Attend client meetings asand when required.
• Prepare accurate administration reports for administration meetings.
• Client RelationshipManagement
• Act as the primary point of contact for employer groups and employees, addressing queries related to group risk and retirement benefits.
• Liaise effectively with insurers and all other third-party service providers to resolve issues and maintain strong working relationships.
• Build and manage relationships with HR/Payroll departments of client organisations.

Compliance

• Maintain and update accurate client records, ensuring full compliance with regulatory requirements.
• Ensure that consultants remain "Fit and Proper" and that all Continuing Professional Development (CPD) is completed in a timely manner.
• Demonstrate a sound understanding of the Pension Funds Act and related legislation.
• Attend internal training sessions to ensure product knowledge remains relevant and up to date.
• Ensure that the administration system is always utilised, for all queries and calls, and that client interactions are accurately saved and maintained.
• Reporting and Data Management
• Maintain and update client records, ensuring accuracy and compliance with regulatory requirements.
• Maintain a secure and organised database of client information, strictly adhering to confidentiality and data protection protocols.
• Alert the Account Executive or Senior Management if a client may be at risk.
• Grade 12 certificate
• NQF5 qualification and RE5 certification.
• 2 years of relevant risk and retirement work experience within the financial services industry, preferably in Brokerage.
• Proficient in both spoken and written English and at least one other official South African language.
• Strong organisational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in MS OfficeSuite (Word, Excel, Outlook, PowerPoint).
• Attention to detail and the ability to handle sensitive information with discretion.
• Knowledge of group risk and retirement benefits.