Administrative Assistant: Faculty (Internal)

UWC; Cape Town; On-site; ZAR 180,000 - 260,000; Full time

Job summary

The University of the Western Cape invites applications for an Administrative Assistant: Faculty (Internal). This role provides essential administrative support to the Faculty Office and will manage the Faculty Helpdesk to ensure efficient handling of queries from students, staff and faculty members.

Reporting to the Faculty Manager, the successful candidate will support undergraduate and postgraduate administrative processes, data collation, scheduling, and coordination of meetings and events

Qualifications

• Grade 12
• Minimum of 2 years’ administrative experience in Higher Education
• Understanding of Academic Administration in a Higher Education environment

Responsibilities

• Provide comprehensive administrative support to the Faculty Office.
• Manage the Faculty Helpdesk and assist with queries.
• Assist with academic administration and data collation.
• Receive walk-in clients and maintain front desk.
• Handle enquiry management and correspondence.
• Assist with meeting administration and logistics.
• Support marketing, branding and recruitment activities.
• Assist HR-related administration and general office tasks.
• Coordinate travel arrangements and document management.
• Ensure compliance with central administrative systems.

Skills

Written and oral communication skills

Organisational and planning skills

Ability to work under pressure

Self-motivated

Education

Grade 12

Tools

Microsoft 365 Copilot

Word

Excel

PowerPoint

Job description

Administrative Assistant: Faculty (Internal) - (2386)

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Title of Position

Administrative Assistant: Faculty (Internal)

Post Number

E031

Faculty/Department

University of the Western Cape -> Education -> Dean's Office: Education

Type of Position

Permanent - Full Time

Length of Contract Period

Location

Closing Date

9/11/2026

Role Clarification & Key Performance Areas

The University of the Western Cape (UWC) is a vibrant, diverse and dynamic university, rooted in the African continent with an increasingly global reach. UWC actively responds in critical and creative ways to the development needs of the country, within an ever-changing and challenging global context.

The Faculty of Education has a long history of productive engagement with the key issues facing education in South Africa. We offer innovative, research-based teacher education programmes and run large postgraduate programmes in various disciplines in education. The Faculty seeks to produce graduates of the highest caliber.

The Faculty Office plays a key role in supporting the academic programme and providing administrative excellence.

We are currently seeking a self-motivated, committed, competent and suitably qualified and experienced candidate for the position Administrative Assistant: Faculty, to provide administrative support to the Faculty Office in respect of all Faculty administrative processes, in order to ensure alignment and compliance with central administrative systems and procedures; and to provide a professional support service to academics, students and staff.

Reporting to the Faculty Manager, the successful candidate will provide comprehensive administrative support across the Undergraduate and Postgraduate student academic lifecycle. While the primary operational focus of this role will be managing the Faculty Helpdesk, the incumbent will support all key functional areas listed below:

• Academic Administration: Assist with all queries related to registration; advising students, parents, lecturers and tutors; Assist with all queries related to faculty procedures and requirements; Assist with data collation on student and related information
• Reception: Receive and assist walk-in clients; Refer queries to appropriate sections; Maintain a neat front office environment
• Enquiry Management: Assist in responding to queries (verbal, written or telephonic) relating to programmes offered in the Faculty; Administrate the faculty office’s general enquiry mailbox; Directing/forwarding/escalating queries as appropriate
• Meeting Administration: Assist with meeting administration
• Marketing, Branding and Recruitment: Assist with execution of Open Days, faculty career exhibitions, events, etc.
• Human Resources Administration: Assist the Faculty Office with HR-related administration
• General Administration: Office administration; Document management; Telephonic Communication; Written Communication; Liaising with Maintenance regarding repairs; Access control; Booking of venues; Keep and issue audio-visual equipment; Assist with travel arrangements.
• Grade 12
• Minimum of 2 years’ administrative experience in Higher Education

Added advantage:

• Understanding of Academic Administration in a Higher Education environment
• Proficiency in computer programmes/software packages e.g., Microsoft 365 Copilot; Word; Excel / MS Office Suites / PowerPoint
• Written and oral communication skills
• Organisational and Planning Skills
• Ability to work under pressure and without supervision

DISCLAIMER: By applying for the position, you consent to the University sharing your application, including curriculum vitae, with University stakeholders to process the application. In line with the University’s commitment to diversifying its workforce, preference will be given to suitably qualified applicants in line with our Employment Equity Targets. The official retirement age at UWC is 65 years. The University reserves the right to not make an appointment, make an appointment at a different level, seek additional candidates and may conduct competency assessments.