Administration & Support

Riffds; Pretoria; On-site; ZAR 167,000 - 212,000; Full time

Job summary

RIFF Distribution Services (Pty) Ltd in Pretoria seeks an administrative/ receptionist to support executives and teams with daily operations.

You will manage front desk duties, maintain CRM data, coordinate information flow and prepare executive packs, while handling confidential matters with discretion. The role emphasizes client services, stakeholder relations, and accuracy in documentation.

Qualifications

• Relevant tertiary qualification such as BCom, CMA, or BCom in Investment Management.
• Experience with CRM and client services.
• Strong communication and interpersonal skills.

Responsibilities

• Provide general administrative and support services daily.
• Occupy front desk and perform reception duties.
• Keep data, organograms and internal CRMs updated.
• Facilitate information flow in the manager's office.
• Escalate faults and queries to the relevant service provider.
• Coordinate events, meetings, and executive packs.
• Engage with clients in a client-centric manner.

Skills

CRM Knowledge

Strong Communication

Interpersonal Skills

Client Services

Education

BCom / CMA / BCom in Investment Management

Tools

CRM System

Job description

Pretoria, South Africa | Posted on 18/08/2026

The duties and working hours of the employee will be to provide the general and administrative support services to RIFF Distribution Services (Pty) Ltd and any of its related entities.

The key administrative and support services will be for RIFF Distribution Services (Pty) Ltd as the duties and specifications are required on a daily basis as set out below:

General

• Ensure that the executives and team are set up for success
• Occupy the front desk of the office and performing the reception duties as per the reception duties schedule.
• Keep the teams' data and organograms and internal CRM's updated
• Support the flow of information within the manager's office, ensuring that matters requiring their personal attention are handled speedily
• Escalate faults and other housekeeping issues with the relevant service provider and ensure queries are resolved within the given time frames
• Accurately elevate client complaints and queries to the relevant department
• Ensure files are kept in order and easily accessible
• Collate, compile and distribute executive packs for important meetings, with a high level of detail orientation to ensure accuracy.
• Add to the executives' efficacy by facilitating adhoc personal matters efficiently and with high levels of confidentiality
• Engage with clients in a client centric manner (Client Services)
• Build and maintain relationships with clients and internal and external stakeholders
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
• Develop and maintain productive and collaborative working relationships with peers and stakeholders
• Positively influence and participate in change initiatives
• Continuously develop own expertise in terms of professional, industry and legislation knowledge
• Contribute to continuous innovation through the development, sharing and implementation of new ideas
• Take ownership for driving career development
• Any other general administrative and support services required by the Executive

Contribute to financial controls and planning (Finance)

• Manage financial and other company resources under your control with due respect

RiFF Distribution Services (Pty) Ltd

• Phoning a minimum number of IFAs and setting up of meetings for BCs of RiFF
• Maintain a database of IFAs which have been phoned and contacted through the internal CRM system.
• Maintenance of BCs diaries and appointments.
• Loading and completion of SLAs and linking of Product provider codes to Platforms on the CRM system.
• Manage administration of IFAs that form part of "House Brokers" through the CRM software programme.
• Provide supporting services to BCs through completion of quotations, fund comparisons and calculators and any other support services required to ensure the BCs functions optimally.
• Provide personal administrative and support to the executive
• Pro-actively screen incoming calls, correspondence and respond independently where possible
• Co-ordinate all the components (logistics, catering etc.) of events, meetings and functions within budget and specifications.

Requirements

• A relevant tertiaryqualification is required, such as a BCom, CIMA (Chartered Institute of Management Accountants), or BCom in Investment Management
• CRM Knowledge
• Strong Communication and Interpersonal Skills