Account Manager

Study Group; South Africa; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Study Group is seeking an Account Manager in South Africa to oversee a portfolio of partner agents and drive student enrolment and profitability.

You will manage relationships with agents, coordinate with university partners, and deliver market insights for product development and growth in the Southern & Central Africa region.

Qualifications

• Native country speaker and fluent in English.
• Customer-service oriented with consultative selling approach.
• Familiar with CRM and data analysis tools.
• Knowledge of student recruitment in local market.
• Ability to work under pressure and meet targets.

Responsibilities

• Develop and execute sales account plans.
• Pipeline management: applicant generation and conversion.
• Collaborate with product, sales and marketing on market trends.
• Manage partner network and ensure SLAs for customer satisfaction.
• Recruit new agents and onboard them.
• Represent Study Group at exhibitions and recruitment events.
• Identify partner growth opportunities and actively manage risks.
• Provide product and process training to agents.
• Monitor competitor activity and market intelligence.
• Act as product SME for the country and provide thought leadership.

Skills

Fluent English

Customer service

CRM usage

Presentation skills

Team player

Tools

Salesforce

Power BI

Job description

Contract Type: Full Time- Permanent.

Location: South Africa.

JOB OVERVIEW

The Account Managerposition is a role managing a portfolio of partner agents. The key deliverable is to build and maintain relationships with our agents to position Study Group as the provider of choice of Higher Education programs. The account manager will be responsible for achieving new student enrolment and profit goals for their portfolio of agents. The role will be measured by a wide range of KPIs including but not limited to; increasing student applicants, market growth & expansion, high value collaboration with the network & partners. This role will also work closely with our university partners for joint activities in local markets, providing market insights for product development.

ABOUT THE ROLE

• Development & execution of sales account plans
• Pipeline Management – Applicant Generation and Conversion
• Work alongside product sales and marketing to understand and identify market trends and opportunities for student recruitment
• Capable of managing strong partner network, ensuring adherence to SLAs to improve customers' satisfaction
• Recruit new agents and on board them
• Represent Study Group and our brands at exhibition and recruitment events
• Identify partner growth opportunities and risk profile – active management
• Provide high quality product and process training to agents
• Monitor competitor activity enabling greater in market competitor awareness and analysis
• To be the product subject matter expert in the corresponding country, providing product thought leadership and own assessment of product opportunities (go/no-go)
• Creation & execution of a Sales Action Plan with the partner university/s and channel teams.
• Accountable for Brand Enablement activities in the market by delivering product education and training across the sales team, Agent, Academic partners and Digital network.
• Coordinate university partners’ in-market visits and university-sought market insights;
• Budget Control including scholarship allocations.

Geographical Scope

• Southern & Central Africa

ABOUT YOU

Necessary Skills:

• Native country Speaker & Fluent in English
• Customer-service orientated and consultative approach to selling
• Computer literate
• Comfortable in high pressure environments
• Excellent presentation, communication and interpersonal skills
• Strong organisational skills and demonstrated ability to meet deadlines and targets
• Ability to work independently and as part of a team
• Familiar to use CRM and data analysis tools like Sales Force, Power BI, etc… to understand the pipeline and business trend, where are area of shortfalls, and where are area of highlights.
• Familiar with student recruitment in local market
• Familiar with Agents in local market
• Able to communicate effectively and influence agents’ decision making process
• Be knowledgeable of market demand and trends

Desired Experience:

• B2B or Channel Sales experience preferred
• Knowledge of international education systems
• Experience with Salesforce.com or other Customer Relationship Management (CRM) tools, e.g. Power BI
• Cold calling experience preferred

Attributes:

• Must be sales and result oriented
• Be driven and possess a strong desire to achieve new heights
• Positive attitude and highly motivated with a strong drive to excel
• Strong positive attitude
• Sensitivity to cultural and linguistic differences
• Adaptability to adjusted working hours
• Adaptability to changes in priorities and business needs
• Be resilient in times of challenges and under pressure
• Results orientated with the ability to successfully deliver on sales, financial and customer satisfaction outcomes
• Professional maturity and enthusiasm

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguardingand recognisesits importance in enabling the best possible student experience and outcomes. Forsuccessful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification. We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.