Account Manager

Nology; Pretoria; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Nology in Pretoria is seeking an energetic Account Manager to manage, retain and grow existing customer relationships across the Networking and Voice business units. You will identify opportunities, build strong client rapport and convert prospects into active accounts for ongoing management.

Responsibilities include coordinating internal resources to deliver exceptional service, preparing quotations and RFP responses, developing new business with resellers and partners, and resolving queries

Responsibilities

• Manage customer accounts and build relationships with key contacts.
• Identify and create up-sell and cross-sell opportunities within customer accounts.
• Coordinate internal company functions to ensure high level of customer service.
• Prepare quotations, proposals and RFP/Tender responses.
• Conduct scoping sessions with partners and/or end users.
• Enter and update all customer information on CRM system.

Job description

JOB PURPOSE SUMMARY:

The main objectives of the Account Manager are to manage, retain and grow existing customer relationships, recruit new customers and reactivate dormant customers for Nology's Networking and Voice business units. The successful candidate will be an energetic and enthusiastic technical salesperson who is able to identify potential customers, establish relationships and convert them into active accounts for ongoing management

Account Management

• Manage customer accounts and building relationships with key contacts.
• Identify and create up-sell and cross-sell opportunities within customer accounts.
• Liaise and coordinate the internal company functions/requirements to ensure the highest level of customer service to for all assigned accounts.
• Prepare quotations, proposals and RFP / Tender responses.
• Conduct scoping sessions with partners and / or end users.
• Build a database of skilled partners to enable solution sales channel to end users.
• Present Nology's solution portfolio to clients and prospects.
• Develop extensive knowledge of customers' organisational structure, decision makers and processes.
• Monitor incoming orders and ensure these are fulfilled effectively.
• Provide reports in meetings with internal stakeholders about performance on assigned accounts.
• Investigate and resolve queries and issues raised by clients on assigned accounts.
• Take a proactive approach to account management.
• Work closely with the Internal sales consultants to maximise customer satisfaction.
• Arrange meetings with all relevant decision makers within the assigned customer base.
• Filter information regarding forecasted stock, project requirements, pre-sales queries through to the Product Manager/s.
• Proactively seek ways to broaden customer base.
• Enter and update all customer information on CRM system.
• Proactively manage deals and opportunities in sales pipeline.
• Develop new business opportunities.
• Customer entertainment as necessary.
• Lead partner enablement (training / vendor certification programmes)
• Manage customer rebate process.

New Business Development

• Identify and onboard new potential resellers and partners.
• Communicate and present Nology's product and solution portfolios.
• Nurture leads and convert them to active customers.
• Negotiate deals and project opportunities.
• Compile and present proposals and quotations.
• Identify and engage dormant customers.
• Identify cross-selling opportunities with customers conducting business with other Nology Business Units.
• Attend relevant exhibitions and events.
• Source and nurture end-user opportunities to be fulfilled by partners.
• Collaborate with internal and external resources to ensure accuracy of solutions.

Partner query resolution

• Ensure that all customer queries are resolved timeously, leveraging other resources as necessary.

Taking ownership and accountability for all partner queries, whether sales, technical, or finance related