Account Manager

supergroup; Cape Town; On-site; ZAR 500,000 - 700,000; Full time

Job summary

SUPERGROUP in Cape Town, Remote is seeking an Account Manager to own the day-to-day relationship with a portfolio of clients. You will act as the link between clients and internal delivery teams, ensuring clear communication, managed expectations, and smooth project delivery from brief through to reporting.

The role blends creative and performance marketing. You will coordinate creative revisions and discuss campaign results with clients, translating insights into business outcomes while

Qualifications

• Experience managing multiple client accounts in an agency
• Strong communication and relationship-building skills
• Highly organised with the ability to manage multiple projects
• Calm, professional under feedback and pressure
• Good understanding of paid social, organic social, PPC

Responsibilities

• Be the day-to-day contact for a portfolio of clients
• Coordinate work between clients and internal teams from briefing to delivery
• Translate client feedback into actionable directions for creatives
• Monitor campaign performance and report results to clients
• Identify opportunities to grow client accounts
• Keep projects on track and within scope
• Maintain accurate project updates in the project management system

Skills

Account management

Client relationships

Project management

Communication

Marketing metrics

Tools

ClickUp

Job description

Account Manager (Cape Town, Remote)

The Role

We are looking for an Account Manager to own the day-to-day relationship with a portfolio of clients. You will act as the link between clients and internal delivery teams, ensuring communication is clear, expectations are managed, and projects move smoothly from brief through to delivery and reporting.

The role combines both creative and performance marketing. You will coordinate creative revisions and feedback while also understanding campaign performance, confidently discussing results with clients, and helping connect creative output to business outcomes.

Key Responsibilities

• Act as the main day-to-day point of contact for a portfolio of clients, building strong working relationships.
• Manage the flow of work between clients and internal teams from briefing through to delivery.
• Coordinate creative revisions and translate client feedback into clear, actionable direction.
• Stay close to campaign performance and communicate results confidently with clients.
• Connect creative decisions back to campaign performance and business objectives.
• Keep projects on track, within scope, and delivered on time.
• Identify and resolve potential issues before they escalated.
• Maintain accurate project updates within the project management system.
• Identify opportunities to grow client accounts and strengthen long-term relationships.

Requirements

• Previous agency experience managing multiple client accounts.
• Excellent communication and relationship-building skills.
• Highly organised with the ability to manage multiple projects simultaneously.
• Calm and professional when handling feedback and challenging conversations.
• Good understanding of paid social, organic social, PPC, and creative production.
• Comfortable discussing campaign performance and marketing metrics with clients.
• Proactive, accountable, and solutions-focused.

Desirable Skills

• Understanding of key digital marketing metrics across the customer funnel, including engagement and return on ad spend (ROAS).
• Experience using project management platforms such as ClickUp or similar tools.
• Experience working with creators or creative-led campaigns.
• Experience with DTC (direct-to-consumer) or ecommerce brands.

What You'll Get

• The opportunity to work with a talented and collaborative team.
• A supportive culture that values quality work and clear communication.
• Flexible working arrangements.
• Excellent opportunities for career growth and development.