Account Executive

Vodacom; Johannesburg; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Incentive programs

Retirement funds

Medical aid

Staff discounts

Data & fibre discounts

Job summary

Vodacom is seeking a seasoned Senior Account Manager to drive strategic relationships with key clients, deliver on revenue targets and expand market share. You will own end-to-end account plans, coordinate with internal teams, and ensure customer satisfaction across voice and data offerings.

The role requires 7+ years in sales/service within telecom/ICT, a Bachelor’s degree, and preferably a postgraduate degree. Based at Vodacom Campus Midrand with opportunity for growth.

Qualifications

• Bachelor’s degree in a relevant field.
• Postgraduate degree in Sales/Marketing/Business Commerce advantageous.
• Minimum 7 years’ sales and service experience in telecommunications/ICT environments.

Responsibilities

• Develop and implement account strategy to meet revenue, voice/data connections, market share and net margin targets.
• Own primary relationships with key decision makers up to C-level and leverage for new value and opportunities.
• Identify customer needs and identify new sales opportunities across Vodacom’s offerings.
• Drive revenue growth by targeting new markets and expanding existing portfolios.
• Retain and grow business by pursuing major new opportunities and managing escalations.
• Coordinate with internal teams to ensure timely delivery and customer satisfaction.
• Prepare account plans and roadmaps; manage complex sales pipelines with clear milestones.
• Forecast revenue and prepare regular status reports for stakeholders.

Skills

Portfolio management

NPS improvement

Relationship building

Solution selling

C-level influence

Customer focus

Accountability

Collaboration

Resilience

Flexibility

Organizational savvy

Education

Bachelor’s degree

Postgraduate degree (advantageous)

Job description

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.

Certified by the Top Employer Institute 2026.

Role Purpose/Business Unit

To manage strategic key accounts, maintain a long term & healthy relationship with key internal and external stakeholders, with the primary objective to drive profitable and long-term revenue growth, customer experience & satisfaction and increased market share on the respective portfolio, through effective service delivery, protection/renewal of existing business and identifying new sales opportunities across the different product and solution offerings.

Your Responsibilities Will Include

Sales & Stakeholder Management

• Responsible for developing and implementing account strategy to ensure delivery of all financial targets including revenue, connections for voice and data, market share and net margin contribution, as well as responsible for the delivery of the P&L.
• Primary relationship owner for portfolio, responsible for developing strong one-to-one long term relationships with key decision makers/ influencers up to C Level, leverages those relationships to create new value, opportunities and win new business.
• Acquire a thorough understanding of key customer needs and requirements.
• Drives accelerated revenue growth by identifying potential markets for new and existing products and services in targeted accounts.
• Retaining and growing business by identifying major new sales opportunities.
• Key company liaison responsible for developing strong one-to-one long term relationships with key decision makers/ influencers up to C Level.
• Influences Vodacom SA/Group Account sponsors and decision makers to secure appropriate resource and delivery to nominated customers within milestones and timeframes.
• Ensuring effective service delivery and customer satisfaction.
• Ensures (virtual) team works collaboratively with all other functions within Vodacom to drive the Premier client network agenda and ensure alignment.
• Prepare an Account Plan which is shared with both internal and external stakeholders.
• Ensure there is Complex Sales road map for each relevant opportunity.
• Own escalated customer complaints for the channel from a service perspective.
• Ensure that sales and pricing claims on their debtors trading accounts are proactively resolved.
• To support finance in recovering overdue and non-payment by clients.
• Ensure the correct products and services are delivered to customers in a timely manner as per the customer needs and objectives.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.

Reporting

• Assesses customer and market trends and provides timely and accurate revenue forecasting.
• Prepare monthly/ Weekly Run Rate and Demand Management.
• Perform Sales Analysis by product.
• Annual Sales Strategy & Budget Planning.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Forecast and track key account metrics.
• Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account Plan / Joint Account Planning).
• Regular Revenue Assurance to ensure all customer’s global revenues from all it's subsidiaries are correctly reported.

The Ideal Candidate For This Role Will Have

• 3 year Bachelor's Degree/Equivalent.
• A Post Graduate Degree in Sales/Marketing/Business Commerce or related field advantageous.
• A minimum of 7 years’ work experience in a Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:
• Portfolio management
• Ability to increase NPS results and reduce administrative expense
• Ability to build relationships

Core Competencies, Knowledge And Experience

• Experience in solution selling within enterprise customers.
• Deep understanding of the customer’s business, it's market and industry alongside key decision-makers and influencers in account organisation.
• Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions.
• Successful track record of managing multi- industry and multi-tower sales and demonstrate profitable revenue growth.
• Demonstrated ability to influence at c-level.

Behavioural Competencies

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

We Make An Impact By Offering

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 17 November 2026.

The base location for this role is Midrand, Vodacom Campus.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.