Account Director

Hogarth

Johannesburg

Hybrid

ZAR 700,000 - 900,000

Full time

14 days+

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Benefits offered by this job

Retirement Annuity

Discovery Medical Aid

Employee Assistance Programme

15 Days of leave

Parental Leave – 4 Months and 10 Days paid

Job summary

A global content production company is seeking an Account Director in Johannesburg, Gauteng. The role involves leading client delivery, managing complex projects, and ensuring client satisfaction while collaborating with various teams. Candidates should have strong client management skills and a thorough understanding of production processes. This position supports hybrid working and focuses on operational excellence. A commitment to diversity and inclusion is integral to our culture.

Qualifications

Experience within an integrated or digital agency is preferred.
Strong client relationship skills required.
Ability to lead and motivate project teams essential.

Responsibilities

Lead client delivery across assigned accounts.
Ensure client satisfaction and effective communication.
Manage project timelines, budgets, and deliverables.

Skills

Client or project management experience

Strong understanding of production processes

Proven ability to manage complex projects

Strong written and verbal communication skills

Ability to work in a fast-paced environment

Proficiency in Microsoft Office and project management tools

Foundational understanding of AI

Tools

JIRA

Trello

Smartsheet

Miro

Job description

Hogarth Johannesburg, Gauteng, South Africa

Account Director

Hogarth is the Global Content Production Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez, and Dyson. We deliver relevant, engaging, and measurable content across all channels and media.

Hybrid working model

We believe the best work happens when we’re together, fostering creativity, collaboration, and connection. That’s why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

What does an Account Director do at Hogarth?

Hogarth is expanding its global production capability through the development of a Client Delivery Centre of Excellence (CoE) in South Africa. Our South Africa Client Delivery team partners closely with clients and UK/ regional counterparts to deliver high‑quality, scalable production and world‑class client servicing.

Key areas of responsibility

Serve as the day‑to‑day lead for Client Delivery across assigned Client accounts.
Ensure Client satisfaction by understanding needs and escalating concerns appropriately.
Manage timelines, deliverables, scope and expectations across project teams.
Provide regular status updates and ensure clear communication with Clients.
Collaborate with Client Delivery Teams, Production and Finance for smooth operations and delivery.
Lead medium‑to‑complex projects from initiation through completion.
Drive operational discipline by managing objectives, budgets, timelines and deliverables.
Maintain accurate task lists, schedules, trackers, risk registers and reporting.
Identify risks and escalates to Senior Account Director or Client Delivery Managing Director where required.
Liaise with clients, suppliers and agencies to gather briefs, assets and technical requirements.
Ensure the highest level of delivery quality.

Leadership

Create a culture of collaboration, respect, inclusion and continuous development.
Lead by example, demonstrating ownership, professionalism and passion.
Support teams by removing barriers, enabling them to deliver effectively.
Contribute to team growth, development and retention.

Financials

Demonstrate strong commercial acumen and financial management skills.
Manage project budgets, tracking costs and reconciling estimates to actuals.
Oversee financial reporting, billing and profitability analysis.
Understand commercial arrangements, contractual obligations and SLAs across accounts.
Protect margins, ensure all projects are profitable and identify new organic revenue opportunities.

Requirements

Client or project management experience within an integrated or digital agency.
Strong understanding of production processes across channels including digital, social, content and video.
Proven ability to manage complex projects and multi‑discipline teams.
Experience building strong senior‑level client relationships.
Strong written and verbal communication skills.
Ability to work effectively in a fast‑paced, matrixed environment.
Proficiency in Microsoft Office and project management tools such as JIRA, Trello, Smartsheet or Miro.
A curiosity and foundational understanding of AI and its application.

Recruitment next steps

Selected candidates will be invited to a Recruitment Assessment Day in person at our Johannesburg campus in January.

Stage 1: On the assessment day, you will meet the Hogarth Global Client Services team and participate in a group task and a 1‑on‑1 interview.

Stage 2: Shortlisted candidates will be invited to a second interview via Teams, which will include an assessment/presentation.

All applicants must be available for these interviews in January and available to start in March.

Benefits

Retirement Annuity
Discovery Medical Aid
Discovery Risk Benefits
Employee Assistance Programme
15 Days of leave in addition to public holidays
Additional Full day for your birthday
Parental Leave – 4 Months and 10 Days paid leave shared between both parents for a new baby

Diversity and Inclusion

Hogarth is committed to diversity and inclusion through our ideas, people and actions. We encourage different points of view and strive to create an inclusive culture.

Hogarth Values

Heart and Soul; Hands on; Honest; Happy family; Hungry.

Seniority level