5-Star Luxury Porter & Guest Service

Red Ember Recruitment (PTY) Ltd; Wes-Kaap; On-site; ZAR 78,000 - 112,000; Full time

Job summary

Red Ember Recruitment (PTY) Ltd is helping a luxury Franschhoek property recruit a Porter. You will welcome guests, assist with luggage, coordinate with reception and housekeeping, and perform light operational tasks to maintain premium service parity.

Applicants should have a Matric certificate, enjoy strong English communication, and demonstrate physical endurance. A valid driver’s license and night-shift availability are required; Franschhoek area preferred.

Qualifications

• Experience in a 5-star luxury environment is preferred.
• Excellent English communication, both written and verbal.
• Strong interpersonal skills to interact with guests.
• Efficient handling of guest complaints.
• Willingness to be flexible across departments.

Responsibilities

• Assist guests with luggage, parcels and related requests.
• Interact with guests while assisting with luggage.
• Parking guests’ cars and ensuring vehicle safety.
• Perform basic operational duties (set up pool, place cushions, clear dishes).
• Assist Housekeeping and Reception and upsell facilities/services.

Skills

Luxury hospitality

English fluency

Guest interaction

Complaint handling

Department flexibility

Education

Matric certificate

Job description

Red Ember Recruitment (PTY) Ltd is helping a luxury Franschhoek property recruit a Porter. You will welcome guests, assist with luggage, coordinate with reception and housekeeping, and perform light operational tasks to maintain premium service parity.

Applicants should have a Matric certificate, enjoy strong English communication, and demonstrate physical endurance. A valid driver’s license and night-shift availability are required; Franschhoek area preferred.