Service Delivery Coordinator

Baker Hughes Company; Maracaibo; Presencial; VES 51.993.000 - 77.990.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work-life balance policies

Private medical care options

Life insurance and disability programs

Tailored financial programs

Additional benefits

Descripción de la vacante

Baker Hughes Company in Maracaibo is seeking a Services Senior Specialist to coordinate field service delivery, manage customer relationships, and ensure safe, efficient execution across contracts.

You will align resources, schedule activities, and monitor performance while upholding HSE standards and billing accuracy. The role offers exposure to diverse projects and a path to leadership within our global energy technology company.

Formación

• Demonstrate a strong commitment to Health, Safety, and Environmental (HSE) standards.
• Experience coordinating operational activities, service delivery, or field service operations.
• Be organized with strong planning skills.
• Able to manage multiple priorities in a dynamic environment.
• Coordinate resources and schedules to meet customer requirements.
• Strong customer relationship management skills.
• Effective communication and collaboration across functions.
• Strong problem-solving and decision-making abilities.

Responsabilidades

• Protect health and safety of personnel and the environment.
• Align activities with processes and cultural pillars.
• Ensure contracts and quotations are understood and maximized.
• Coordinate and monitor job activities across boundaries.
• Schedule and dispatch resources per job requirements.
• Serve as primary customer contact for preparation, execution, and close-out.
• Manage customer relationships to ensure success and satisfaction.
• Familiarize with MOC and escalation processes.
• Escalate risks to customer objectives promptly.
• Coordinate operational activities for safe, efficient service execution.
• Ensure invoices align with contracts and quotations.
• Prevent revenue leakage through accurate billing.
• Support timely cash collection and contract performance.
• Collaborate with customers and internal stakeholders to achieve outcomes.

Conocimientos

HSE compliance

Operational coordination

Planning & scheduling

Customer relationship management

Cross-functional collaboration

Communication skills

Descripción del empleo

Are you passionate about service delivery, customer success, and operational excellence? Do you enjoy coordinating resources, managing customer relationships, and ensuring flawless execution of field operations? At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward. For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make energy safer, cleaner, and more efficient. Partner with the best.

Responsibilities

• Protecting the health and safety of personnel and the environment.
• Conducting all activities in alignment with Baker Hughes non-negotiables, applicable processes, and cultural pillars.
• Ensuring assigned contracts and quotations are fully understood and maximized to support business objectives.
• Coordinating and monitoring all job activities as outlined in Manage the Job Cycle (MTJC) across organizational boundaries.
• Managing the scheduling and dispatching of resources in accordance with job requirements.
• Serving as the primary customer contact for job preparation, execution, and close-out activities.
• Managing customer relationships to ensure operational success and customer satisfaction.
• Maintaining familiarity with assigned customer Management of Change (MOC) and escalation processes.
• Ensuring proper escalation procedures are followed whenever there is a risk of not achieving customer objectives.
• Promptly escalating issues that may impact service delivery performance.
• Coordinating operational activities to ensure safe, efficient, and compliant service execution.
• Ensuring invoices are aligned with contractual agreements and quotations.
• Preventing revenue leakage through accurate documentation and billing practices.
• Supporting timely collection of cash and contract performance requirements.
• Collaborating with customers and internal stakeholders to achieve successful service outcomes.

Qualifications

• Demonstrate a strong commitment to Health, Safety, and Environmental (HSE) standards.
• Possess experience coordinating operational activities, service delivery, or field service operations.
• Have strong organizational and planning skills.
• Demonstrate the ability to manage multiple priorities in a dynamic operational environment.
• Be capable of coordinating resources and schedules to meet customer requirements.
• Possess strong customer relationship management skills.
• Demonstrate effective communication and collaboration skills across multiple functions.
• Exhibit strong problem-solving and decision-making abilities.
• Be comfortable working within operational and contractual frameworks.
• Have the ability to manage escalations and resolve customer issues effectively.

Desired Characteristics

• Strong oral and written communication skills.
• Excellent organizational and coordination capabilities.
• Customer-focused mindset with a commitment to service excellence.
• Strong analytical and problem-solving abilities.
• Ability to work effectively across organizational boundaries.
• Strong attention to detail and operational discipline.
• Ability to perform effectively under pressure.
• Commitment to continuous improvement and operational excellence.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input.

You can expect:

• Contemporary work-life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Safety net of life insurance and disability programs.
• Tailored financial programs.
• Additional elected or voluntary benefits.

About Us

With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner, and more efficient.

We believe in creating an environment of diversity and inclusion, without bias.

We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work.

We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Our people are the trusted experts, relied on to solve customer challenges big and small.

We believe pushing boundaries will help to lead the way for a new energy future.

The Baker Hughes internal title for this role is: Services Senior Specialist - Service Delivery Coordination.