Customer Engagement Coordinator

Schlumberger Limited; Venezuela; Presencial; VES 51.993.000 - 77.990.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, vision, and dental insurance

Learning opportunities

Diversity and inclusion culture

Descripción de la vacante

Schlumberger Limited seeks a Customer Engagement Coordinator to serve as the primary liaison between customers and SLB during service delivery. You will ensure superior support, drive contract revenue, manage receivables, and nurture long-term relationships.

You will collaborate with Account Teams to ensure contractual compliance, operational excellence, and adoption of technology-driven solutions, while identifying opportunities and tracking KPIs to measure performance.

Formación

• Bachelor's degree in Petroleum Engineering, Mechanical Engineering, Industrial Engineering, or related discipline.
• Minimum of 5 years of experience in oilfield operations, field coordination, service delivery, or customer-facing roles within the oil and gas industry.
• Strong understanding of operational workflows, service quality processes, and customer management.
• Solid English communication skills, both written and verbal.
• Proven ability to build customer relationships and influence stakeholders at different organizational levels.
• Strong negotiation, communication, and problem-solving skills.
• Commercial mindset with the ability to identify revenue-generating opportunities.
• Results-oriented with experience managing service quality indicators and customer performance metrics.

Responsabilidades

• Act as the primary customer focal point throughout the service delivery process.
• Establish and maintain strong professional relationships with customers, ensuring a high level of customer satisfaction and engagement.
• Coordinate communication channels and activities between customers and service delivery teams.
• Capture and update customer activities in business systems to ensure service delivery visibility.
• Capture, analyze, and communicate significant customer intelligence internally to support business growth and operational effectiveness.
• Confirm and document job-specific customer requirements and expectations.
• Assess operational risks associated with customer jobs and develop mitigation plans as required.
• Participate in pre-job and post-job briefings/debriefings with PSD teams to ensure alignment on customer objectives.
• Communicate recommendations and corrective actions to customers to minimize unplanned events and operational disruptions.
• Ensure all job deliverables are accurate, complete, and delivered on time.
• Review the quality and completeness of field tickets and service documentation.
• Coordinate and facilitate customer reviews related to Service Quality (SQ) events.
• Lead regular service quality meetings with customers and monitor performance against KPIs and service metrics.
• Evaluate customer feedback through satisfaction surveys, performance reviews, and operational scorecards.
• Proactively identify and resolve invoice disputes related to product and service delivery.
• Monitor resource consumption (COSD) and support profitability and contract performance objectives.
• Compile and review cost estimates for consolidation into technical and commercial proposals.
• Identify and capture Product Line and cross-Product Line sales opportunities outside existing contract terms.
• Contribute to Account Planning activities and support business growth initiatives.
• Promote the adoption of effective technological solutions that create value for both the customer and SLB.

Conocimientos

English communication

Customer relationships

Negotiation

Problem-solving

Problem solving

Commercial mindset

Stakeholder management

Results oriented

Educación

Bachelor's degree in Petroleum Engineering, Mechanical Engineering, Industrial Engineering

Descripción del empleo

Operations (Engineers, Geoscience, Specialists, Operators)

The Customer Engagement Coordinator (CEC) serves as the primary point of contact between the customer and SLB throughout the service delivery process. This roleis responsible forensuring superior customer support, driving contract revenue and profitability, managing receivables, and fostering long-term customer relationships. The CEC works closely with service delivery teams to ensure contractual compliance, customer satisfaction, operational excellence, and the adoption of technology-driven solutions that address customer needs and challenges.

As a key member of the Account Team, the CEC plays a vital role inidentifyingcommercial opportunities, managing service quality, coordinating communication between stakeholders, and ensuring the successful execution of customerobjectivesand performance metrics.

Key Responsibilities

Act as the primary customer focal point throughout the service delivery process.

Establish andmaintainstrong professional relationships with customers, ensuringa high levelof customer satisfaction and engagement.

Coordinate communication channels and activities between customers and service delivery teams.

Capture and update customer activities in business systems to ensure service delivery visibility.

Capture, analyze, and communicate significant customer intelligence internally to support business growth and operational effectiveness.

Confirm and document job-specific customer requirements and expectations.

Assess operational risks associated with customer jobs and develop mitigation plans asrequired.

Participate in pre-job and post-job briefings/debriefings with Product Service Delivery (PSD) teams to ensure alignment on customerobjectives.

Communicate recommendations and corrective actions to customers to minimize unplanned events and operational disruptions.

Ensure all job deliverables areaccurate, complete, and delivered on time.

Review the quality and completeness of field tickets and service documentation.

Coordinate andfacilitatecustomer reviews related to Service Quality (SQ) events.

Lead regular service quality meetings with customers andmonitorperformance against agreed KPIs and service metrics.

Evaluate customer feedback through satisfaction surveys, performance reviews, and operational scorecards.

Proactivelyidentifyand resolve invoice disputes related to product and service delivery.

Monitor resource consumption (COSD) and support profitability and contract performanceobjectives.

Compile and review cost estimates for consolidation into technical and commercial proposals.

Identify and capture Product Line and cross-Product Line sales opportunities outside existing contract terms.

Contribute to Account Planning activities and support business growth initiatives.

Promote the adoption of effective technological solutions that create value for both the customer and SLB.

Qualifications & Experience

Bachelor's degree in Petroleum Engineering, Mechanical Engineering, Industrial Engineering, orrelateddiscipline.

Minimum of 5 years of experience in oilfield operations, field coordination, service delivery, or customer-facing roles within the oil and gas industry.

Strong understanding of operational workflows, service quality processes, and customer management.

Solid English communication skills, both written and verbal.

Proven ability to build customer relationships and influence stakeholders at different organizational levels.

Strong negotiation, communication, and problem-solving skills.

Commercial mindset with the ability toidentifyrevenue-generating opportunities.

Results-oriented with experience managing service quality indicators and customer performance metrics.

Ability to work effectively in a dynamic, fast-paced operational environment.

Customer Engagement Coordinator 82940089 5x2 Steward Villegas Zulia - Las morochas HCR 11 2240640 20024

SLB offers equal employment opportunity. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.

Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.

Insurance

Health, vision, and dental insurance for you and your dependents available from day one.

Learning Opportunities

Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.

Diverse and Inclusive

Our exceptional and diverse people are the pulse and spirit of who we are. Every day, you will enrich your knowledge in an environment where differences in thought, creativity and experiences are embraced.

About Us

We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.

Global in outlook, local in practice – and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.

SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.

We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state, and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact [e-mail] to request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

SLB is a VEVRAA Federal Contractor- priority referral Protected Veterans requested.

Similar Job Openings

AL Field Specialist

Operations (Engineers, Geoscience, Specialists, Operators)

Register for free to access technical papers and technology news tailored to your interests.