Remote Ops & Culture Lead — Transform Teams (100% Remote)

International Contact Center; Venezuela; Remote; VES 30,344,000 - 72,825,000; Full time

Benefits offered by this job

100% remote

Independent contractor

Part-time or Full-time opportunities

Job summary

International Contact Center seeks a bilingual professional to lead the transformation of remote operations across sales, call center, customer service, and operations. You will design, implement, and scale remote teams while strengthening organizational culture and values across all remote groups.

The role emphasizes proven experience in building and leading remote teams, with strong leadership and hands-on execution.

Qualifications

• Proven experience building, leading, and transforming remote teams and operations.
• Experience in Sales, Call Center, Customer Service, or Operations is a plus.
• Professional fluency in English and Spanish.
• Strong leadership and hands-on execution skills.
• Experience with KPIs and organizational culture.

Responsibilities

• Design and lead the transition from office-based teams to remote operations.
• Build, structure, and manage remote sales, call center, and operations teams.
• Develop team leaders, supervisors, and effective performance management systems.
• Establish KPIs, workflows, standard operating procedures, and productivity standards.
• Maintain organizational culture, accountability, employee engagement, and alignment with company values.
• Understand compensation models (USD) and performance incentives.
• Implement tools and processes that support collaboration and growth.

Skills

Bilingual (English/Spanish)

Remote team leadership

Strategic thinking

People management

Job description

International Contact Center seeks a bilingual professional to lead the transformation of remote operations across sales, call center, customer service, and operations. You will design, implement, and scale remote teams while strengthening organizational culture and values across all remote groups.

The role emphasizes proven experience in building and leading remote teams, with strong leadership and hands-on execution.