100% Remote | Highly Competitive Compensation | Independent Contractor | Part-Time or Full-Time

International Contact Center; Venezuela; Remote; VES 30,344,000 - 72,825,000; Full time

Benefits offered by this job

100% remote

Independent contractor

Part-time or Full-time opportunities

Job summary

International Contact Center seeks a bilingual professional to lead the transformation of remote operations across sales, call center, customer service, and operations. You will design, implement, and scale remote teams while strengthening organizational culture and values across all remote groups.

The role emphasizes proven experience in building and leading remote teams, with strong leadership and hands-on execution.

Qualifications

• Proven experience building, leading, and transforming remote teams and operations.
• Experience in Sales, Call Center, Customer Service, or Operations is a plus.
• Professional fluency in English and Spanish.
• Strong leadership and hands-on execution skills.
• Experience with KPIs and organizational culture.

Responsibilities

• Design and lead the transition from office-based teams to remote operations.
• Build, structure, and manage remote sales, call center, and operations teams.
• Develop team leaders, supervisors, and effective performance management systems.
• Establish KPIs, workflows, standard operating procedures, and productivity standards.
• Maintain organizational culture, accountability, employee engagement, and alignment with company values.
• Understand compensation models (USD) and performance incentives.
• Implement tools and processes that support collaboration and growth.

Skills

Bilingual (English/Spanish)

Remote team leadership

Strategic thinking

People management

Job description

We're Hiring: Remote Operations Transformation & Team Culture Lead

100% Remote | Highly Competitive Compensation | Independent Contractor | Part-Time or Full-Time

We are looking for a bilingual professional (English/Spanish) with proven experience building, leading, and transforming remote teams and operations.

The ideal candidate will lead the transition from traditional office-based environments to an efficient, scalable, and results-driven remote work model, particularly across Sales, Call Center, Customer Service, and Operations.

Beyond operational transformation, this person will play a key role in maintaining and strengthening our organizational culture, values, and principles across all remote teams.

Key Responsibilities

• Design and lead the transition from office-based teams to remote operations.
• Build, structure, and manage remote sales, call center, and operations teams.
• Develop team leaders, supervisors, and effective performance management systems.
• Establish KPIs, workflows, standard operating procedures, and productivity standards.
• Maintain organizational culture, accountability, employee engagement, and alignment with company values.
• Understand U.S. and Latin American compensation models, including commissions in USD and performance-based incentives.
• Implement tools and processes that support collaboration, efficiency, and sustainable growth.

Requirements

• Proven experience creating, transforming, and leading remote teams.
• Background in Sales, Call Centers, BPO, Customer Service, or Operations.
• Professional fluency in English and Spanish.
• Strong leadership, strategic thinking, and hands-on execution skills.
• Experience with KPIs, operational efficiency, and organizational culture.

Contract & Location

• 100% remote, open to candidates worldwide.
• Candidates of any nationality are welcome.
• Part-time or full-time opportunities.
• Highly competitive compensation, based on experience, expertise, and scope of responsibilities.

Our top priority is practical experience building and leading successful remote operations—not simply working remotely.