Remote Medical Virtual Assistant - Clinic Ops & Billing Pro

Go Lean Health; Maracaibo; Remote; VES 6,047,000 - 7,862,000; Part time

Job summary

Go Lean Health is seeking a highly capable Medical Virtual Assistant (MVA) to support busy clinic workflows remotely. You will verify insurance, manage claims and denials, process EOBs, resolve patient balances, and coordinate payments while maintaining accuracy and proactive communication with the care team.

The ideal candidate is sharp, proactive, detail-oriented, emotionally intelligent, and able to own key clinic processes with minimal supervision.

Qualifications

• Minimum 1 year as Medical Virtual Assistant or similar
• Experience supporting a US healthcare practice is preferred
• Exposure to CPT and ICD-10 codes is a plus
• Strong English written and verbal communication
• Must be a Mac OS user with careful attention to detail
• Ability to work independently with minimal supervision

Responsibilities

• Verify patient insurance after check-in and ensure data accuracy.
• Review denied claims, identify reasons, and assist with reprocessing.
• Process EOBs and clear backlogs while maintaining documentation.
• Review outstanding balances and coordinate next steps for resolution.
• Support claims for Cigna and VA; ensure timely review and escalation when needed.
• Assist with vendor payments and ensure timely, accurate processing.
• Monitor SOAP notes for completeness and compliance; flag issues.
• Track missed/cancelled appointments and analyze trends affecting revenue.
• Prepare reports on balances, missed/cancelled appointments, EOB backlogs, and denials.
• Foster smooth communication between provider, care team, and staff; share updates.

Skills

Mac OS user

English communication

Billing & claims support

Attention to detail

Independent work

Ownership

Job description

Go Lean Health is seeking a highly capable Medical Virtual Assistant (MVA) to support busy clinic workflows remotely. You will verify insurance, manage claims and denials, process EOBs, resolve patient balances, and coordinate payments while maintaining accuracy and proactive communication with the care team.

The ideal candidate is sharp, proactive, detail-oriented, emotionally intelligent, and able to own key clinic processes with minimal supervision.