Junior Customer Support Representative (Bilingual English/Spanish) - LATAM

Valatam; Porlamar; Remoto; VES 6.808.000 - 10.211.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Performance raises

Paid time off

Health stipend

Virtual team events

Wellness allowance

Descrizione del lavoro

Valatam is seeking a Junior Bilingual Customer Service Representative to join our remote team. This entry-level, full-time role is open to candidates located anywhere in Latin America, working 100% remotely.

You will be the primary contact for routine inquiries across channels, handling basic account updates, simple troubleshooting, and data entry in CRM systems while escalating complex cases to seniors.

Competenze

• Fluent English (C1/C2) and Spanish required.
• 1–2 years of administration or virtual assistance experience.
• Familiar with Google Workspace or Microsoft Office.
• Strong communication and problem-solving skills.
• Quiet home office with reliable internet.

Mansioni

• Handle inbound/outbound inquiries via phone, email, and live chat in English and Spanish.
• Assist with basic account updates and routine troubleshooting.
• Escalate complex or high-priority requests to senior staff.
• Track communications and ensure timely follow-ups.
• Update customer records in CRM systems and collaborate across teams.
• Provide general administrative support to the CS department.

Conoscenze

Fluent English & Spanish

Communication skills

Problem solving

Formazione

Bachelor's or Associate's degree

Strumenti

Google Workspace

Microsoft Office

Descrizione del lavoro

About Valatam

At Valatam, we connect top bilingual talent from Latin America with leading global companies. Our people are the heart of our business, and we are proud to be certified as a Great Place to Work® (2025-2026)—proof that an exceptional employee experience leads to outstanding client results.

About Valatam

At Valatam, we connect top bilingual talent from Latin America with leading global companies. Our people are the heart of our business, and we are proud to be certified as a Great Place to Work® (2025-2026)—proof that an exceptional employee experience leads to outstanding client results.

About The Role

We are seeking a high-performing Junior Bilingual Customer Service Representative (CSR) to join our growing remote team. This is a 100% remote, entry-level, full-time position open to candidates located anywhere in Latin America.

In this role, you will serve as the primary point of contact for routine customer inquiries across multiple channels. If you are a proactive, detail-oriented professional looking to build a career in bilingual customer support and remote virtual assistance, this is the perfect opportunity for you.

Key Responsibilities

• Multichannel Customer Support: Respond to routine inbound and outbound customer inquiries via phone, email, and live chat in a professional and timely manner
• Account & Troubleshooting Assistance: Help customers with basic account updates, general inquiries, and standard technical or process troubleshooting
• Issue Escalation: Identify complex or high-priority customer requests and elevate them smoothly to senior team members
• Follow-ups & Workflow Support: Track pending communications, send routine reminders, and ensure all customer inquiries are resolved efficiently
• CRM & Data Entry: Accurately update customer profiles, interaction logs, and records in internal databases and CRM tools
• Cross-Department Collaboration: Work closely with internal teams to gather the necessary information to resolve customer queries
• Administrative Operations: Provide general administrative support to the customer service department as needed

Requirements

• Fluent English (C1/C2) and Spanish
• 1 - 2 years of experience in administration or virtual assistance
• Familiarity and comfort with Google Workspace or Microsoft Office
• Good communication and problem-solving skills
• Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection
• Bachelor's or Associate's degree preferred

Our Core Values at Work

We live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day). You'll thrive here if these values resonate with you.

What We Offer

• Competitive Compensation: Hourly rate equivalent to USD $696 - $1,044 / month (commensurate with experience and skill alignment)
• Financial Growth: Annual performance-based pay increments and eligibility for discretionary client bonuses (80% of our clients award year-end bonuses)
• Time Off: 7 recognized U.S. Federal Holidays + 4 paid PTO days per year
• Health & Wellness: Monthly medical insurance stipend (upon meeting eligibility criteria), birthday/anniversary bonuses, and a dedicated Gym/Wellness allowance
• Perks & Culture: Unlimited online fitness classes, virtual team events, and annual Christmas celebrations

IMPORTANT

We would like to inform you that during the first four months of employment, it is critical that candidates are available to work from the countries listed above and without any travel commitments. This is to ensure a smooth onboarding process and to allow new hires to fully focus on their roles and responsibilities.

If you have a trip already planned within the next four months, we kindly request that you apply for our positions after returning from your trip. We appreciate your understanding and look forward to considering your application once you are available to commit to the role.