Remote Credit Control Lead — Build & Scale AR

SECNY Federal Credit Union; Venezuela; Presencial; VES 48.255.382 - 70.527.097; Jornada completa

Descripción de la vacante

unybrands is expanding its credit control function and seeks a proactive professional to design workflows, set up processes, and partner with Sales, Customer Service, and Finance to improve collections and accurate invoicing.

The role is fully remote across our global operations, focusing on establishing policies, routines, and reporting that scale collections while maintaining data confidentiality.

Formación

• Coachable and proactive—comfortable building processes where no prior policies exist.
• Detail-oriented, organized, and goal-oriented with strong follow-up discipline.
• Robust collaboration skills and the ability to influence without formal authority.
• Good verbal and written communication skills (clear, professional, non-confrontational).
• Strong time management and ability to manage competing priorities.
• Basic understanding of finance and accounting concepts related to Accounts Receivable and collections.
• Basic proficiency with Microsoft Excel (e.g., filters, lookups, pivot tables).
• 1–3 years of Credit Control / Accounts Receivable / Collections experience.
• Experience with ERP and AR/collections tools (e.g., NetSuite) is a plus.
• Customer service experience is a plus, especially with dispute resolution and account follow-up.

Responsabilidades

• Build the credit control function from inception by designing workflows, follow-up cadence, and escalation steps.
• Establish and maintain AR monitoring routines, including account aging review, overdue prioritization, and follow-up planning.
• Partner with Sales, Customer Service, and Finance to understand billing drivers and create a clear path to issue resolution.
• Define a dispute management approach (e.g., how disputes are logged, investigated, owned, and resolved).
• Develop initial credit control policies and recommend improvements as the program matures (e.g., payment terms handling, escalation criteria).
• Contact customers (and/or relevant internal stakeholders, depending on process ownership) to request payment and resolve blockers.

Conocimientos

Process design

Collaboration

Communication

Time management

Finance basics

Excel

Experience 1-3y

NetSuite familiarity

Herramientas

NetSuite

Descripción del empleo

unybrands is expanding its credit control function and seeks a proactive professional to design workflows, set up processes, and partner with Sales, Customer Service, and Finance to improve collections and accurate invoicing.

The role is fully remote across our global operations, focusing on establishing policies, routines, and reporting that scale collections while maintaining data confidentiality.