Public Area Lead - Luxury Hotel Frontline Excellence

IHG; Are; Híbrido; VES 19.677.000 - 28.110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff discounts

Training & development

Wellbeing support

Descripción de la vacante

IHG Dubai Marina is seeking a Public Area Team Leader to guide the Public Area Attendants, maintain lobby and guest-facing spaces, and work hands-on alongside the team to achieve the highest standards of cleanliness and presentation.

You will coordinate daily cleaning tasks, conduct inspections, uphold HACCP and safety policies, train staff, and collaborate with other departments to meet guest needs while delivering exceptional service.

Formación

• A hospitality qualification or equivalent experience in a luxury hotel.
• At least 1-2 years in Housekeeping operations.
• Excellent communication, leadership, and problem-solving skills.
• Fluency in English (other languages are a plus).
• Willingness to work shifts, weekends and holidays.

Responsabilidades

• Lead the Public Area team to ensure all hotel public areas are maintained to the highest standards of cleanliness, presentation, and hygiene.
• The Public Area Team Leader is a working lead role: you will supervise the team and also clean alongside with them throughout the shift.
• Coordinate daily cleaning assignments and ensure all tasks are completed efficiently and according to the established schedule.
• Conduct regular inspections of public areas, including lobby, corridors, elevators, restrooms, restaurants, back-of-house areas, and other spaces.
• Ensure cleaning activities follow hotel standards, HACCP, health and safety procedures, and brand standards.
• Monitor use, handling, and storage of cleaning chemicals, equipment, and supplies.
• Train, coach, and guide Public Area Attendants on procedures, equipment, and safety.
• Maintain records and checklists related to cleaning schedules, inspections, and equipment maintenance.
• Support deep-cleaning activities and special cleaning projects as required.
• Collaborate with Housekeeping and other departments to address cleaning requirements and guest requests.
• Respond promptly to guest and colleague requests related to public area cleanliness; resolve issues professionally.
• Keep adequate stock of materials and inform supervisor of replenishment needs.

Conocimientos

Hospitality background

Leadership

Problem-solving

Communication

Guest-focused

Shift flexibility

Educación

Hospitality qualification

Descripción del empleo

IHG Dubai Marina is seeking a Public Area Team Leader to guide the Public Area Attendants, maintain lobby and guest-facing spaces, and work hands-on alongside the team to achieve the highest standards of cleanliness and presentation.

You will coordinate daily cleaning tasks, conduct inspections, uphold HACCP and safety policies, train staff, and collaborate with other departments to meet guest needs while delivering exceptional service.