Product Quality & Compliance Analyst

PowerToFly; Lagunillas; Presencial; VES 42.373.000 - 59.322.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Enhanced Health and Wellness Coverage

Extended Vacation

Flexible Hybrid Work Model

Life Insurance

Employee Assistance Program (EAP)

On‑Site Health Services

Volunteer Day

Special Leave Benefits

Employee Stock Purchase Plan

Transportation and Meals subsidized

Descripción de la vacante

AbbVie is seeking an experienced contact center specialist to manage inbound/outbound calls from patients, caregivers and HCPs, accurately documenting product quality complaints and safety information. You will follow SOPs, liaise with Quality, Safety and Medical Information teams, and ensure compliant data entry and timely communications.

The role requires a life sciences background, strong English skills (B2+/C1) and the ability to handle sensitive calls with composure in a global healthcare

Formación

• Bachelor’s degree in life sciences, pharmacy, nursing, or related field.
• Experience in contact center, healthcare support, pharmacovigilance, or quality complaints preferred.
• Excellent verbal and written communication; able to follow scripts.
• High attention to detail in data entry and documentation.
• Ability to stay calm during sensitive calls.
• Comfort using CRM, complaint systems and call platforms.
• Advanced English (B2+/C1) and local language proficiency.

Responsabilidades

• Handle inbound and outbound contacts from patients, caregivers, HCPs, pharmacies and customers via phone and other channels.
• Identify product complaints or adverse events and follow intake and reporting processes.
• Create and update complaint records in designated systems with complete data.
• Coordinate with internal teams (Quality, Safety, Medical Information) as needed.
• Provide status updates to callers while maintaining confidentiality.

Conocimientos

Communication skills

Advanced English

Calm under pressure

CRM systems

Attention to detail

Pharmacovigilance knowledge

Educación

Bachelor's degree in life sciences

Herramientas

CRM systems

Complaint systems

Call platforms

Descripción del empleo

AbbVie is seeking an experienced contact center specialist to manage inbound/outbound calls from patients, caregivers and HCPs, accurately documenting product quality complaints and safety information. You will follow SOPs, liaise with Quality, Safety and Medical Information teams, and ensure compliant data entry and timely communications.

The role requires a life sciences background, strong English skills (B2+/C1) and the ability to handle sensitive calls with composure in a global healthcare