Oilfield Customer Engagement & Growth Lead

Schlumberger Limited; Venezuela; Presencial; VES 51.591.000 - 77.386.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, vision, and dental insurance

Learning opportunities

Diversity and inclusion culture

Descripción de la vacante

Schlumberger Limited seeks a Customer Engagement Coordinator to serve as the primary liaison between customers and SLB during service delivery. You will ensure superior support, drive contract revenue, manage receivables, and nurture long-term relationships.

You will collaborate with Account Teams to ensure contractual compliance, operational excellence, and adoption of technology-driven solutions, while identifying opportunities and tracking KPIs to measure performance.

Formación

• Bachelor's degree in Petroleum Engineering, Mechanical Engineering, Industrial Engineering, or related discipline.
• Minimum of 5 years of experience in oilfield operations, field coordination, service delivery, or customer-facing roles within the oil and gas industry.
• Strong understanding of operational workflows, service quality processes, and customer management.
• Solid English communication skills, both written and verbal.
• Proven ability to build customer relationships and influence stakeholders at different organizational levels.
• Strong negotiation, communication, and problem-solving skills.
• Commercial mindset with the ability to identify revenue-generating opportunities.
• Results-oriented with experience managing service quality indicators and customer performance metrics.

Responsabilidades

• Act as the primary customer focal point throughout the service delivery process.
• Establish and maintain strong professional relationships with customers, ensuring a high level of customer satisfaction and engagement.
• Coordinate communication channels and activities between customers and service delivery teams.
• Capture and update customer activities in business systems to ensure service delivery visibility.
• Capture, analyze, and communicate significant customer intelligence internally to support business growth and operational effectiveness.
• Confirm and document job-specific customer requirements and expectations.
• Assess operational risks associated with customer jobs and develop mitigation plans as required.
• Participate in pre-job and post-job briefings/debriefings with PSD teams to ensure alignment on customer objectives.
• Communicate recommendations and corrective actions to customers to minimize unplanned events and operational disruptions.
• Ensure all job deliverables are accurate, complete, and delivered on time.
• Review the quality and completeness of field tickets and service documentation.
• Coordinate and facilitate customer reviews related to Service Quality (SQ) events.
• Lead regular service quality meetings with customers and monitor performance against KPIs and service metrics.
• Evaluate customer feedback through satisfaction surveys, performance reviews, and operational scorecards.
• Proactively identify and resolve invoice disputes related to product and service delivery.
• Monitor resource consumption (COSD) and support profitability and contract performance objectives.
• Compile and review cost estimates for consolidation into technical and commercial proposals.
• Identify and capture Product Line and cross-Product Line sales opportunities outside existing contract terms.
• Contribute to Account Planning activities and support business growth initiatives.
• Promote the adoption of effective technological solutions that create value for both the customer and SLB.

Conocimientos

English communication

Customer relationships

Negotiation

Problem-solving

Educación

Bachelor's degree in Petroleum Engineering, Mechanical Engineering, Industrial Engineering

Descripción del empleo

Schlumberger Limited seeks a Customer Engagement Coordinator to serve as the primary liaison between customers and SLB during service delivery. You will ensure superior support, drive contract revenue, manage receivables, and nurture long-term relationships.

You will collaborate with Account Teams to ensure contractual compliance, operational excellence, and adoption of technology-driven solutions, while identifying opportunities and tracking KPIs to measure performance.