Last Mile Ops Shift Manager: People & Process Leader

Amazon Inc.; Estado Mérida; Sur place; VES 53 860 000 - 80 790 000; Plein temps

Résumé du poste

Amazon Mexico's operations team seeks an Area Shift Manager to lead a diverse frontline group at one of our sites. You will drive safety, productivity, and customer-focused service while rotating shifts and managing daily operational tasks.

As a hands-on leader, you will analyze performance data, implement corrective actions across shifts, and collaborate with other managers to standardize processes. The role emphasizes people development and a strong safety culture within a 24/7 operation.

Qualifications

• Bachelor's degree or equivalent.
• 2+ years of performance metrics, process improvement or lean techniques experience.
• Knowledge of Microsoft Excel at an advanced level (pivot tables, macros, index/match, vlookup, VBA).
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsabilités

• Promote a culture of safety and wellbeing
• Analyze and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts
• Support and lead a team and handle administrative work alongside building and supporting a strong team culture
• Analyze performance and suggest process improvements to optimize work and improve customer service
• Promote best practice and continuous process improvements across your team in areas like health and safety and productivity
• Collaborate with other managers to standardize shift processes

Connaissances

Adaptability

Leadership

Formation

Bachelor's degree or equivalent

Outils

Advanced Excel

Description du poste

Amazon Mexico's operations team seeks an Area Shift Manager to lead a diverse frontline group at one of our sites. You will drive safety, productivity, and customer-focused service while rotating shifts and managing daily operational tasks.

As a hands-on leader, you will analyze performance data, implement corrective actions across shifts, and collaborate with other managers to standardize processes. The role emphasizes people development and a strong safety culture within a 24/7 operation.