Experience Manager

Susurros del Corazón, Auberge Collection; Punta de Mata; On-site; VES 17,217,000 - 25,825,000; Full time

Job summary

Susurros del Corazón, Auberge Collection, invites a seasoned Experience Manager to join its luxury beachfront team in Punta de Mita. You will lead a brand-defining program to deepen soulful guest experiences through adventures, events, classes, and space activation.

You will craft annual calendars, coordinate inter-departmental events, curate resort rituals, and partner with local vendors to reinforce the property's story across guest touchpoints and marketing materials.

Qualifications

• 6-8 years of work experience in a creative field, and previous leadership experience.
• Bachelor’s Degree or equivalent, ideally in Design, Marketing, Public Relations, or a combination.
• Be a natural entrepreneurial leader with a positive demeanor and a sense of adventure.
• Demonstrated excellence in a leadership role in a creative field.
• Ability to creatively plan/program ideas that bring the property identity to life from initiation to execution; adapt and revise plans as developments necessitate in real time.
• Ability to coordinate multiple projects and make smart decisions that support resort operations.
• Ability to professionally represent the resort and interact with guests in a polished, responsible, and timely manner.

Responsibilities

• Develop annual events calendar for the property based on Susurros del Corazón Journey Map.
• Plan, lead, and guide inter-departmental execution of events, activities, classes, and programs.
• Develop daily rituals that bring the resort’s spirit alive for guests and the local community.
• Curate design elements for use in Resort spaces, retail, and amenity offerings.
• Create, execute, teach, and standardize presentation and execution of guest offerings.
• Activate event spaces in well-designed ways to create memorable guest experiences.
• Establish relationships with local partners and vendors to enhance our brand story.

Skills

Leadership

Creative thinking

Project coordination

Stakeholder collaboration

Education

Bachelor's Degree or equivalent

Job description

Company Description

Susurros del Corazón, Auberge Collection, is a vibrant oceanfront enclave set between jungled cliffs and a pristine stretch of shoreline overlooking Bahía de Banderas in Punta de Mita on Mexico’s Pacific Coast. The resort offers 82 ocean-view studios, casitas, and suites, along with 30 two- to five-bedroom casas and oceanfront residences, highlighted by a seven-bedroom signature villa. The resort is home to several dining venues, including Casamilpa, a signature restaurant featuring Mediterranean cuisine with Mexican influences, La Boquita, an open-air taqueria, as well as a pool bar, private cabanas, and captivating epicurean experiences exploring global flavors. ONDA, Wellbeing by Auberge, is a sanctuary where joy fuels wellness, inviting a holistic experience that beckons the rhythmic energy of the waves. Three infinity-edge pools cascading down to the beach and Morritos Kids Club create a haven for relaxation and family memories. An array of unscripted adventures and experiences invite exploration, celebrating Mexico’s rich culture and embodying the playful spirit of a luxuriously relaxed surf retreat in an unspoiled oceanside oasis.

Company Description

Susurros del Corazón, Auberge Collection, is a vibrant oceanfront enclave set between jungled cliffs and a pristine stretch of shoreline overlooking Bahía de Banderas in Punta de Mita on Mexico’s Pacific Coast. The resort offers 82 ocean-view studios, casitas, and suites, along with 30 two- to five-bedroom casas and oceanfront residences, highlighted by a seven-bedroom signature villa. The resort is home to several dining venues, including Casamilpa, a signature restaurant featuring Mediterranean cuisine with Mexican influences, La Boquita, an open-air taqueria, as well as a pool bar, private cabanas, and captivating epicurean experiences exploring global flavors. ONDA, Wellbeing by Auberge, is a sanctuary where joy fuels wellness, inviting a holistic experience that beckons the rhythmic energy of the waves. Three infinity-edge pools cascading down to the beach and Morritos Kids Club create a haven for relaxation and family memories. An array of unscripted adventures and experiences invite exploration, celebrating Mexico’s rich culture and embodying the playful spirit of a luxuriously relaxed surf retreat in an unspoiled oceanside oasis.

For more information: auberge.com/susurros.

Connect with Susurros del Corazón, Auberge Collection on Instagram @SusurrosAuberge and #AlwaysAuberge.

Job Description

Join our team as Experience Manager and become one of the authors of our story. The Experience Manager at Susurros del Corazón will embark on a brand-defining program of deepening our “soulful” experiences at our property. This role will spearhead this effort for Susurros del Corazón, and as such, will be responsible for initiating, facilitating, and guiding well-designed and creatively curated guest and team experiences unique to our properties through adventures, activities, classes, amenities, product selection, partner alignment, and space activation. This role is integral to establishing and maintaining thematic stories and elements that influence and guide the resorts’ guest experience. Reporting to the Director of S&M, with a dotted line to the Area Director of Marketing.

Core Responsibilities

• Develop annual events calendar for the property, based on Susurros del Corazón Journey Map.
• Plan, lead, and guide inter-departmental execution of special events and weekly activities, events, classes, and programs that allow guests to maximally experience the property's values and create lasting memories.
• Develop daily rituals that bring the resort’s spirit alive for its guests and the local community.
• Curate design elements for use in Resort spaces, retail, and amenity offerings.
• Create, execute, teach, and standardize presentation and execution of guest offerings.
• Activate event spaces in well-designed and intentional ways to create relevant, unprecedented, and memorable guest experiences.
• Establish relationships with local partners and vendors to initiate and enhance our unique brand story.
• Align the resorts with strong brand partners to solidify our messaging in the local community as well as the global luxury resort market, and to present a consistently attractive brand image to existing and potential guests.
• Create visual and physical content to support the marketing of the experiences. This could include photoshoots, copywriting, graphic design, etc.

Qualifications

• 6-8 years of work experience in a creative field, and previous leadership experience.
• Bachelor’s Degree or equivalent, ideally in Design, Marketing, Public Relations, or a combination.
• Be a natural entrepreneurial leader with a positive demeanor and a sense of adventure.
• Demonstrated excellence in a leadership role in a creative field.
• Ability to creatively plan/program ideas that bring the property identity to life from initiation to execution; adapt and revise plans as developments necessitate in real time.
• Ability to coordinate multiple projects and make smart decisions that support resort operations.
• Ability to professionally represent the resort and interact with guests in a polished, responsible, and timely manner.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com.

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge.