Customer-Focused Administrative & Scheduling Specialist

Virtustant; Venezuela; Presencial; VES 20.339.000 - 30.508.000; Jornada completa

Descripción de la vacante

Virtustant in Venezuela is seeking a highly organized Administrative Assistant to manage daily office tasks and customer communication in a busy environment. You will handle leads, calls, schedule appointments, support field crews, and perform various admin duties.

The ideal candidate communicates confidently by phone, delivers excellent customer service, and can switch between tasks quickly. Prior experience with CRM software, English fluency, and strong multitasking are required.

Formación

• Experience in administration, customer service, scheduling, dispatch, or similar roles.
• Strong CRM software experience.
• Excellent verbal and written English communication skills.
• Comfortable handling customer calls and communicating with customers in North America.
• Strong organizational and multitasking skills.
• Ability to think quickly and solve problems.
• Thrives in a fast-paced environment with changing priorities.
• Attention to detail and accurate record-keeping.
• Basic computer skills and ability to learn new software quickly.
• Ability to understand maps and geographic locations for scheduling.

Responsabilidades

• Answer and manage incoming customer calls professionally and kindly.
• Monitor new leads from the company website, Facebook, email, and other sources.
• Follow up with potential customers about estimates and their decision to move forward.
• Schedule estimates and appointments based on crew availability and location.
• Coordinate with sales representatives, owners, and installation crews for efficient scheduling and dispatch.
• Keep customer information, notes, appointments, and follow-ups accurate in the CRM.
• Handle data entry and other office tasks as needed.
• Assist with social media posts and basic content creation when needed.
• Help resolve customer questions or concerns with professionalism and empathy.
• Quickly switch between different tasks and priorities during the day.

Conocimientos

CRM software

English communication

Organization

Multitasking

Problem solving

Fast learning

Customer service

Scheduling

Dispatch experience

Geography for scheduling

Descripción del empleo

Virtustant in Venezuela is seeking a highly organized Administrative Assistant to manage daily office tasks and customer communication in a busy environment. You will handle leads, calls, schedule appointments, support field crews, and perform various admin duties.

The ideal candidate communicates confidently by phone, delivers excellent customer service, and can switch between tasks quickly. Prior experience with CRM software, English fluency, and strong multitasking are required.