Customer Service Representative I

Sentara Health Plans; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare organization is seeking a full-time remote Customer Service Representative based in Virginia Beach. This role involves managing calls related to member eligibility, plan benefits, and payment issues. Candidates should have a high school diploma and two years of customer service experience. The position comes with extensive benefits including medical, dental, vision, and tuition assistance for professional development. Join a diverse team dedicated to improving health every day.

Benefits

Medical, Dental, Vision plans

Tuition Assistance – $5,250/year

401k/403B with Employer Match

Paid Time Off and Sick Leave

Pet Insurance

Qualifications

• Two years of customer service experience required.
• Data entry experience is necessary.
• Prior scheduling experience is required.

Responsibilities

• Handle inquiries regarding member eligibility and claim payment.
• Address issues related to patient scheduling and billing.
• Manage incoming calls effectively.

Skills

Customer service skills

Data entry

Scheduling

High-volume call center experience

Education

High school diploma or equivalent

Job description

**City/State**Virginia Beach, VA**Work Shift**First (Days)**Overview:****Position Status**: Full-time, Day Shift**Position Location: This is a remote position; however, candidates must reside in Virginia Beach or Hampton Roads. You must be able to travel on-site if you have connectivity issues.****Standard Working Hours**: Must be able to work between the hours of 8:00AM to 5:30PMThe Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.**Education*** High school diploma or equivalent **Required****Experience*** Two years of customer service experience **required*** Previous data entry experience **required*** Prior scheduling experience **required*** Experience in a high-volume call center **preferred**.**Benefits: Caring For Your Family and Your Career****•** Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000• Reimbursement for certifications and free access to complete CEUs and professional development• Pet Insurance• Legal Resources Plan• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met**Sentara Independence** provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.**Sentara Health is an equal opportunity employer** and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.**For positions that are available as remote work,** **Sentara Health employs associates in the following states:**Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.**Sentara Health** is currently seeking a full-time remote **Customer Service Representative.**