ZR_3026_JOB

Simple Solutions; Jacksonville (FL); On-site; USD 140,000 - 170,000; Full time

Job summary

Zohorecruit is seeking an experienced SAP Agent Performance Management (APM) Consultant/Lead Functional Consultant to implement, configure, integrate, and support SAP APM solutions for our clients.

This remote role may involve some travel; you will lead end-to-end SAP CRM APM deployments, design commissions, onboarding, hierarchy, and lifecycle processes, and provide L2/L3 production support.

Qualifications

• 5+ years of SAP Agent Performance Management experience.
• Minimum 2 full lifecycle SAP APM implementations.
• Minimum 2 years of SAP APM production support experience.

Responsibilities

• Lead end-to-end SAP CRM with Agent Performance Management implementations.
• Conduct requirements gathering and workshops.
• Configure SAP CRM APM modules: onboarding, agent lifecycle, licensing, commission processing.
• Design compensation plans and workflows.
• Support data migration, testing (UT/SIT/UAT) and deployments.
• Provide L2/L3 production support and issue resolution.

Skills

SAP APM

CRM experience

Lead projects

Workshops

Issue resolution

Testing

Tools

SAP S/4HANA

SAP ECC

SAP SuccessFactors

Data warehouses

CRM systems

Job description

Sr. SAP CRM with Agent Performance Management (APM) Consultant / Lead functional Consultant - Remote

Jacksonville, United States | Posted on 08/28/2026

Sr. SAP CRM with Agent Performance Management (APM) Consultant / Lead functional Consultant - Remote some possible Travel

Position Overview

We are seeking an experiencedSAP Agent Performance Management (APM) Consultantwith strong hands-on expertise in implementing, configuring, integrating, and supporting SAP APM solutions. The ideal candidate will have extensive experience working with agent onboarding, compliance, hierarchy management, commission processing, incentive compensation plans, and agent lifecycle management. You have 10-15 years SAP experience and 5-7 years CRM with 2-3 APM implementations.

The consultant will be responsible for leading implementation activities, supporting business stakeholders, troubleshooting production issues, and driving continuous process improvements.

Key Responsibilities

Implementation Responsibilities

• Lead end-to-end SAP CRM with Agent Performance Management implementations.
• Conduct business requirements gathering and solution design workshops.
• Configure SAP CRM APM modules to support:
  • Agent onboarding
  • Producer and broker management
  • Licensing and compliance tracking
  • Commission and incentive compensation processing
  • Statement and payout generation
• Design commission structures, schedules, and compensation plans.
• Configure workflows, forms, validations, and business rules.
• Support data migration, cleansing, and reconciliation activities.
• Develop and execute testing strategies including:
  • Unit Testing
  • System Integration Testing (SIT)
  • User Acceptance Testing (UAT)
• Participate in deployment andhypercaresupport activities.

Support Responsibilities

• Provide L2/L3 production support for SAP APM.
• Analyze and resolve commission calculation issues.
• Troubleshoot agent hierarchy and ownership problems.
• Investigate payout discrepancies and commission disputes.
• Support month-end and quarter-end processing activities.
• Monitor interfaces and resolve integration failures.
• Perform root cause analysis and implement permanent fixes.
• Collaborate with business users and technical teams to resolve incidents and service requests.

Integration Responsibilities

• Support integrations between SAP APM and:
  • SAP S/4HANA
  • SAP ECC
  • SAP SuccessFactors
  • Data warehouses
  • CRM systems
  • Insurance policy administration systems
• Work with API-based and file-based integrations.
• Support inbound and outbound data feeds.

Required Qualifications

Experience

• 5+ years of SAP Agent Performance Management experience.
• Minimum 2 full lifecycle SAP APM implementations.
• Minimum 2 years of SAP APM production support experience.