Zoo Guest Services & Experience Associate

Smithsonian; Washington; In loco; USD 22.000 - 29.000; Part-time

Descrizione del lavoro

The Smithsonian National Zoo is seeking a Guest Services Associate, NZP, to welcome guests, share knowledge about exhibits and events, and encourage memberships and donations. This role is based in Washington, DC and supports a positive guest experience.

The position is temporary intermittent, with shifts that may include evenings and weekends. The ideal candidate has strong customer service skills, retail experience, and a friendly, proactive demeanor.

Competenze

• High school diploma or GED required.
• At least 1 year of retail and/or customer service experience preferred.
• Ability to actively engage guests and provide superior service.
• Ability to promote memberships and donations.

Mansioni

• Provide information about attractions, exhibits, and Zoo events.
• Deliver friendly, knowledgeable customer service and respond to guest inquiries promptly.
• Promote memberships and donations to support the Zoo's mission.
• Help resolve guest concerns and cooperate with Supervisors as needed.
• Manage guest flow and ensure safe movement through the Zoo.

Conoscenze

Customer service

Retail experience

Membership selling

Staying calm under pressure

Formazione

High school diploma or GED

Descrizione del lavoro

The Smithsonian National Zoo is seeking a Guest Services Associate, NZP, to welcome guests, share knowledge about exhibits and events, and encourage memberships and donations. This role is based in Washington, DC and supports a positive guest experience.

The position is temporary intermittent, with shifts that may include evenings and weekends. The ideal candidate has strong customer service skills, retail experience, and a friendly, proactive demeanor.