Zoo Guest Experience Ambassador | Flexible Hours

Smithsonian Institution; Washington (District of Columbia); In loco; USD 21.000 - 30.000; Part-time

Descrizione del lavoro

Smithsonian Institution’s National Zoological Park seeks a friendly Guest Services Associate to greet guests, provide information about exhibits, and promote memberships and donations. You will engage with visitors, answer questions, and help ensure a safe, enjoyable experience while representing the Smithsonian with enthusiasm.

This temporary intermittent, trust fund position is based in Washington, DC, with a schedule including nights, weekends, and holidays.

Competenze

• Education and Experience: High school diploma or GED.
• At least 1 year of retail and/or customer service experience.
• Superior customer service skills, with the ability to actively engage our guests.
• The ability to think on your feet while being flexible, positive, and calm.

Mansioni

• Provide information about attractions and exhibits and information.
• Provide friendly and helpful customer service to Zoo guests. Responds courteously and knowledgeably to Guest inquiries in a timely manner.
• Maintains knowledge of current exhibits and Zoo events, providing information, directions and guidance to Guests as necessary.
• Provide membership information and encourage Guests to support the Zoo’s mission with membership and donations.
• Work to resolve Guest concerns, partnering with Supervisors when necessary.
• Works to ensure the safe and expeditious movement of Guests throughout the Zoo.
• Welcome guests and regulate the flow of people that enter the indoor animal exhibits.
• Scan admission tickets at Zoo entrances and serve as the first point of contact for guests.
• Provide support for all in park events as needed.

Conoscenze

Customer service

Retail experience

Guest services

Formazione

High school diploma or GED

Descrizione del lavoro

Smithsonian Institution’s National Zoological Park seeks a friendly Guest Services Associate to greet guests, provide information about exhibits, and promote memberships and donations. You will engage with visitors, answer questions, and help ensure a safe, enjoyable experience while representing the Smithsonian with enthusiasm.

This temporary intermittent, trust fund position is based in Washington, DC, with a schedule including nights, weekends, and holidays.