Zoo/Funland Guest Services Specialist

City of Idaho Falls; Idaho Falls (ID); Presencial; USD 16.000 - 23.000; A tiempo parcial

Descripción de la vacante

The City of Idaho Falls is seeking a Zoo/Funland Guest Services Specialist to provide high quality guest service, admissions, and retail support at the Idaho Falls Zoo and Funland. This temporary role typically works 20 to 40 hours per week including evenings, holidays, and weekends.

You will operate a digital POS, handle cash, process memberships, stock the gift shop, and assist with food preparation and sales at both locations while delivering a positive guest experience and ensuring safety

Formación

• Knowledge of retail food service sales and food preparation customer service.
• Ability to generate daily retail and/or admissions financial records.
• Spanish language skills are desirable.

Responsabilidades

• Greet guests and provide helpful, positive service.
• Operate POS for admissions and retail sales.
• Handle money, balance till and process transactions.
• Process Zoological Society memberships and reservations.
• Stock merchandise and prepare/stock food items at zoo gift shop.
• Assist with zoo programs and special events.
• Other duties as assigned.

Conocimientos

Retail sales

Cash handling

Customer service

Food preparation

Educación

High school diploma or equivalent

Herramientas

POS software

Inventory control software

Descripción del empleo

Be a part of a dynamic team whose common goal is to make a difference in our community. It is amazing to know that by being a part of the City of Idaho Falls team, you would be doing important work for our community that affects people's lives. Every day brings new challenges and rewards!

Job Description

The City of Idaho Falls is accepting applications for Zoo/Funland Guest Services Specialist. This position performs cashiering and related guest service duties at the Idaho Falls Zoo and Funland including providing high quality customer service, cashiering, admissions and retail support, and food preparation and sales at both locations with the goal of enhancing the guest experience at the Idaho Falls Zoo and Funland. This position is temporary in nature and typically works approximately 20 to 40 hours per week including evenings, holidays, and weekends.

Essential Functions

• Interacting with and assisting guests in a helpful and highly positive manner
• Operating a digital point of sale and inventory control software to perform admissions and retail sales
• Handling money, making change, and balancing a till
• Processing Zoological Society memberships
• Accurately filling out financial records
• Stocking merchandise in and maintaining the zoo gift shop - preparing, handling and cooking food items.
• Taking reservations and processing payments for zoo programs
• Performing as the zoo's mascot, a costumed character
• Assisting with, organizing, and on occasion leading zoo special events
• Assisting with setup, organization, and on occasion leading zoo special events
• Other duties as assigned

Minimum Qualifications

• A. Sufficient education and training to demonstrate an ability or aptitude to perform above duties.
• AND B. Experience in retail sales, and/or food preparation, customer service, and cash handling desirable.
• OR C. An equivalent combination of education and experience.

Knowledge, Skills and Abilities

• Knowledge of retail food service sales and food preparation customer service
• Ability to generate daily retail and/or admissions financial records
• Knowledge of the Spanish language (speaking) is also highly desirable

Special Qualifications

• MUST be available to be scheduled any/all 7 days per week.
• Schedule frequently includes weekends, holidays and occasional evenings.
• Must exhibit excellent customer service skills and be able to work both as a team and independently.
• Must follow all zoo safety protocols and procedures.
• Must be able to lift 25 pounds.
• Final candidates will be subject to a background check prior to employment.
• Candidates under 18 years of age will require a parent or guardian signature on the background check form.
• The final candidate may be subject to a background check.

Work Environment

Tasks require a variety of minimal physical activities. Physical demands include walking, standing, stooping, sitting, reaching, lifting, etc. Talking, hearing, reading and seeing required in the daily performance of job duties. Exposure to weather, environmental hazards and dangers resulting from working around dangerous animals and equipment are moderate. Mental application utilizes memory for details, emotional stability and discriminating thinking and creative problem solving.

Pay Range

Pay Range: $14.00 Join a team that’s shaping one of the best places to live and work in the country. As the largest city in eastern Idaho and consistently recognized for job growth and livability, the City of Idaho Falls offers a dynamic and rewarding work environment. Our employees enjoy meaningful public service careers across 11 departments, including parks and recreation, utilities, public safety, and more. We offer competitive pay, generous benefits, and retirement through the Public Employee Retirement System of Idaho (PERSI). With a strong community spirit, beautiful natural surroundings, and year-round recreational and cultural activities, Idaho Falls is more than a workplace it's a place to grow, thrive, and make a difference.