Zone Team Leader FT

Ollie; Pascagoula (MS); On-site; USD 15,000 - 19,000; Full time

Benefits offered by this job

Health benefits

401K with match

Discount on purchases

Voluntary benefits

Job summary

Ollie’s is seeking a Zone Specialist to assist customers and maintain store appearance within their assigned zone. You will support merchandising, price items, and communicate customer needs to leadership while upholding Ollie’s core values.

Responsibilities include training new Zone Specialists, staying informed on promotions, and contributing to a clean, organized selling floor. This role requires reliability, teamwork, and strong communication skills.

Qualifications

• Minimum six months in retail or similar service environment.
• Ability to work evenings, weekends, and holidays regularly.
• Strong communication and listening skills.
• Confidentiality and basic merchandising knowledge are a plus.
• Positive attitude and customer-focused approach.

Responsibilities

• Merchandise products in the assigned store zone.
• Assist in training new Zone Specialists.
• Know promotions to answer customer questions and support donation programs.
• Keep the assigned zone neat, priced, and well-stocked.
• Assist with store recovery and customer needs communication.
• Maintain store cleanliness and overall appearance.
• Carry out additional duties as assigned.

Skills

Retail experience

Customer service

Communication

Time management

Team player

Attention to detail

Job description

Join our team and live the Ollie-tude!: (Ollie’s Core Values)

• BE A TEAM PLAYER- Associates are expected to be supportive and work together.
• BE CARING- How do I treat others with courtesy, dignity, and respect?
• BE VALUE OBSESSED- Live the “good stuff cheap” mindset.
• BE COMMITTED- Operate with grit, passion, tenacity, and action.
• BE GROWING- How do we get better every day?
• BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.
• Medical, Dental, Vision, and RX coverage begins after 90 Days of employment.
• 401K, generous company match with immediate vesting.
• 20% Associate discount on all Ollie’s purchases.
• Vast array of voluntary benefits.

Position Overview:

The Zone Specialist (ZS) assists customers and helps to maintain the store appearance. The ZS is responsible for all aspects of customer service, merchandising, and store maintenance, with primary focus on their assigned store zone.

Primary Responsibilities:

• Merchandising responsibilities in assigned zone.
• Assist with training new Zone Specialists.
• Be knowledgeable of all promotions and advertisements to ensure that customer questions can be answered and to assist with selling product; support Ollie’s Army and other donation programs throughout the year.
• Maintain assigned zone in a neat and organized fashion.
• Assist with pricing items, merchandising product, and recovering the store.
• Communicate customer needs to Team Leaders when necessary.
• Maintain the cleanliness of the overall store.
• Complete any additional responsibilities and/or duties as assigned.

Qualifications:

• Minimum of six months’ retail experience in a mid-size to large retail service-oriented business preferred.
• Ability to work evenings, weekends, and holidays on a regular basis.
• Ability to communicate effectively.
• Ability to exercise sound judgment.
• Ability to preserve confidentiality of information.
• Accuracy and attention to detail.
• Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines.
• Knowledge of industry terms and processes.
• Outstanding interpersonal and listening skills.
• Must have a positive attitude and the ability to interact well with customers and Associates.

Physical Requirements:

• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 35 pounds.
• Ability to stand for extended periods.
• Ability to bend and twist frequently.
• Ability to grip, reach, and pinch with arms and hands frequently.
• Ability to squat, kneel, balance, and climb ladders occasionally.
• Ability to work in a constant state of alertness and safe manner.

Ollie’s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran’s status, disability, or any other legally protected status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.