Zone Team Leader

Ollie's Bargain Outlet, Inc.; Gloucester (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical/Dental/Vision after 90 days

401K with company match

Career growth & development

Employee discount 20%

Voluntary benefits

Job summary

Ollie’s Bargain Outlet, Inc. is seeking a Zone Team Leader to direct a store zone’s merchandising and customer experience. You will supervise associates, ensure replenishment, signage, pricing, and daily recovery while maintaining store standards and company programs.

The role requires overseeing door-to-floor flow, scheduling, and efficient communication of directives. Strong leadership and English proficiency are essential for success.

Qualifications

• High School diploma or equivalent is required.
• At least 2 years of retail supervisory experience.
• Ability to work evenings, weekends, and holidays regularly.
• Ability to read, write and speak English.
• Ability to exercise sound judgment.
• Ability to maintain confidentiality and accuracy.
• Ability to organize and prioritize many tasks with deadlines.
• Knowledge of retail industry terms and processes.
• Ability to communicate information clearly and delegate tasks.
• Excellent interpersonal and listening skills.

Responsibilities

• Execute procedures for the assigned store zone, including merchandising, signage, displays, replenishment, pricing, and daily recovery.
• Ensure store standards, Ops Center compliance, seasonal transitions, inventory processes, and company programs meet expectations.
• Oversee Door to Floor process for receiving and stocking merchandise on the sales floor in a timely manner.
• Provide supervisory guidance to associates within the zone.
• Assign daily tasks and monitor productivity of associates.
• Maintain customer service standards across the zone.
• Schedule and staff unloading/processing of merchandise to the floor.
• Communicate directives and programs to associates and ensure follow-ups are completed.
• Open/close the store as needed and perform additional duties as assigned.

Skills

Supervisory experience

Customer service

On-site scheduling

Communication skills

Attention to detail

Team leadership

Education

High school diploma

Job description

Join our team and live the Ollie-tude! (Ollie’s Core Values)

• BE A TEAM PLAYER- Associates are expected to be supportive and work together.
• BE CARING- How do I treat others with courtesy, dignity, and respect?
• BE VALUE OBSESSED- Live the “good stuff cheap” mindset.
• BE COMMITTED- Operate with grit, passion, tenacity, and action.
• BE GROWING- How do we get better every day?
• BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.

Ollie’s Associate Benefits

• Medical, Dental, Vision, and RX coverage begins after 90 Days of employment.
• 401K, generous company match with immediate vesting.
• Strong career growth & talent development culture.
• 20% Associate discount on all Ollie’s purchases.
• Vast array of voluntary benefits.

Position Overview

The Zone Team Leader (ZTL) is required to provide guidance and direction for the successful operation of a particular zone of the overall retail sales floor of a store location. The ZTL oversees a team that is passionate about merchandising and selling merchandise, as well as ensuring an exceptional associate and customer experience. Responsibilities include all aspects of merchandising, and customer service oversight.

Primary Responsibilities

• Successfully execute established procedures for their assigned store zone, which includes but is not limited to, merchandising including power aisle compliance, MOS/GVC/Ollie’s Follies, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, Ops Center compliance, seasonal transition planning, inventory processes, and company programs meet all operational expectations.
• Oversee the Door to Floor process to ensure that merchandise is planned for and received properly, and that the sales floor is properly stocked with the merchandise in a timely manner.
• Supervisory responsibility for associates operating within the assigned zone.
• Ensure that all Associates are provided daily tasks and are being productive.
• Ensure that all customer service standards meet company expectations.
• Ensure proper scheduling and staffing for the effective unload/processing of merchandise to the sales floor.
• Communicate company directives and programs to store associates and ensure that all follow-up items are completed accurately and timely.
• Perform all functions to open and close the store when needed.
• Complete any additional responsibilities and/or duties as assigned.

Qualifications

• High School diploma or equivalent required
• Minimum of two years’ retail experience in a supervisory role within a mid-size to large retail or service- oriented business.
• Ability to work on site/in person evenings, weekends, and holidays on a regular basis.
• Ability to read, write and speak English.
• Ability to exercise sound judgment.
• Ability to preserve confidentiality of information.Accuracy and attention to detail.
• Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines.
• Knowledge of industry terms and processes.
• Ability to effectively communicate information and delegate tasks.
• Outstanding interpersonal and listening skills.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 35 pounds.
• Ability to stand for extended periods.
• Ability to bend and twist frequently.
• Ability to grip, reach, and pinch with arms and hands frequently.
• Ability to squat, kneel, balance, and climb occasionally.
• Ability to work in a constant state of alertness and safe manner.
• Must have the ability to operate a motor vehicle and have a valid state issued license.

Ollie’s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veteran’s status, disability, or any other legally protected status.