Zone Team Leader

Ollie; Kirksville (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

RX coverage after 90d

401K immediate vesting

Associate discount 20%

Voluntary benefits

Job summary

Ollie’s in Kirksville is seeking a Zone Team Leader to guide a store zone, oversee merchandising, and ensure an exceptional associate and customer experience. You will supervise the zone team and drive in-store standards across displays, pricing, and replenishment.

The role requires supervising retail associates, scheduling, and ensuring adherence to company programs while delivering strong customer service and operational excellence daily.

Qualifications

• High school diploma or equivalent required.
• Minimum two years’ retail supervisory experience.
• Ability to work on-site evenings, weekends and holidays.
• Ability to read, write and speak English.
• Ability to exercise sound judgment.
• Ability to preserve confidentiality of information.
• Accuracy and attention to detail.
• Ability to organize and prioritize tasks under deadlines.
• Knowledge of industry terms and processes.
• Ability to delegate tasks and communicate effectively.
• Excellent interpersonal and listening skills.

Responsibilities

• Guide assigned store zone and oversee merchandising, signage, displays, replenishment and pricing.
• Ensure store standards, compliance, seasonal planning and inventory processes.
• Oversee Door to Floor process to stock merchandise timely.
• Supervisory responsibility for associates in the zone.
• Provide daily tasks and ensure productivity.
• Maintain customer service standards and program execution.
• Schedule and staff for unloading and processing of merchandise.
• Communicate directives and ensure timely follow-up.
• Open and close the store when needed.
• Complete any additional duties as assigned.

Skills

Supervisory experience

Customer service excellence

Effective communication

Team leadership

English proficiency

Education

High School diploma or equivalent

Job description

Join our team and live the Ollie-tude!: (Ollie’s Core Values))

• BE A TEAM PLAYER- Associates are expected to be supportive and work together.
• BE CARING- How do I treat others with courtesy, dignity, and respect?
• BE VALUE OBSESSED- Live the “good stuff cheap” mindset.
• BE COMMITTED- Operate with grit, passion, tenacity, and action.
• BE GROWING- How do we get better every day?
• BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.
• Medical, Dental, Vision, and RX coverage begins after 90 Days of employment.
• 401K, generous company match with immediate vesting.
• 20% Associate discount on all Ollie’s purchases.
• Vast array of voluntary benefits.

Position Overview:

The Zone Team Leader (ZTL) is required to provide guidance and direction for the successful operation of a particular zone of the overall retail sales floor of a store location. The ZTL oversees a team that is passionate about merchandising and selling merchandise, as well as ensuring an exceptional associate and customer experience. Responsibilities include all aspects of merchandising, and customer service oversight.

Primary Responsibilities:

• Successfully execute established procedures for their assigned store zone, which includes but is not limited to, merchandising including power aisle compliance, MOS/GVC/Ollie’s Follies, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, Ops Center compliance, seasonal transition planning, inventory processes, and company programs meet all operational expectations.
• Overseethe Door to Floor process to ensure that merchandise is planned for and received properly, and that the sales floor is properly stocked with the merchandise in a timely manner.
• Supervisory responsibility for associates operating within the assigned zone.
• Ensure that all Associates are provided daily tasks and are being productive.
• Ensure that all customer service standards meet company expectations.
• Ensure proper scheduling and staffing for the effective unload/processing of merchandise to the sales floor.
• Communicate company directives and programs to store associates and ensure that all follow-up items are completed accurately and timely.
• Perform all functions to open and close the store when needed.
• Complete any additional responsibilities and/or duties as assigned.

Qualifications:

• High School diploma or equivalent required
• Minimum of two years’ retail experience in a supervisory role within a mid-size to large retail or service- oriented business.
• Ability to work on site/in person evenings, weekends, and holidays on a regular basis.
• Ability to read, write and speak English.
• Ability to exercise sound judgment.
• Ability to preserve confidentiality of information.
• Accuracy and attention to detail.
• Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines.
• Knowledge of industry terms and processes.
• Ability to effectively communicate information and delegate tasks.
• Outstanding interpersonal and listening skills.

Physical Requirements:

• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 35 pounds.
• Ability to stand for extended periods.
• Ability to bend and twist frequently.
• Ability to grip, reach, and pinch with arms and hands frequently.
• Ability to squat, kneel, balance, and climb occasionally.
• Ability to work in a constant state of alertness and safe manner.
• Must have the ability to operate a motor vehicle and have a valid state issued license.

Ollie’s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veteran’s status, disability, or any other legally protected status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.