Zone Operations Coordinator

GE HealthCare Voluson Ultrasound; United States; Remote; USD 48,000 - 74,000; Full time

Job summary

A leading healthcare technology company seeks a Zone Operations Coordinator responsible for managing service contracts and ensuring timely billing. This remote role requires strong customer service skills, proficiency in Microsoft Office, and expertise in invoicing processes to support both internal teams and customers effectively. Join a dynamic team committed to improving lives and driving operational excellence in a vital industry.

Benefits

Competitive benefits package

Professional development opportunities

Performance-based incentives

Qualifications

• Strong focus on customer care and satisfaction.
• High proficiency in Microsoft Office Suite and minimum two years' experience with Excel.

Responsibilities

• Audit & analyze service records at customer assigned accounts.
• Ensure timely and accurate billing of customers for contract and non-contract services.
• Act as liaison with Service Sales and Field Service to resolve invoicing issues.

Skills

Customer care

Communication

Project management

Education

Associate degree in Business Administration, Finance, Marketing or related discipline

High School diploma/GED

Tools

Microsoft Office Suite

Microsoft Excel

Job description

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Job Description Summary

Ensures first-class service contract process execution on service contracts. Performs audit-related review and assessment tasks for billable service events. Ensures timely and accurate billing of customers for contract and non-contract services. Acts as liaison/partner with Field Service to meet commitments and resolve issues related to invoicing and contract administration.

Roles and Responsibilities

• Audit & analyze service records at customer assigned accounts
• Provide daily reminders of proper service documentation to technicians
• Communicate regularly with sites and regions on actions needed to bill
• Meet metrics related to processing, region metrics, team metrics
• Responsible for timely and accurate processing of invoicing-related events for contract and non-contract services
• Work within all related systems to manage and complete all work
• Manage and prioritize various projects with minimal supervision
• Support timely resolution of customer invoicing disputes in coordination with Service Sales and field service teams
• Comply with GEHC Quality Manual, Quality Management System, and applicable laws and regulations
• Complete all planned Quality & Compliance training within deadlines
• Report any quality or compliance concerns and take corrective actions
• Understand and operate within all Global Privacy, Anti-Competition Policies, and Environmental Health Policies
• Drive continuous improvement on related processes and procedures

Job Requirements

• Associate degree in Business Administration, Finance, Marketing or related discipline and minimum one year of customer service experience; or a High School diploma/GED and five or more years of customer service experience
• High proficiency in Microsoft Office Suite, especially Excel with pivot tables
• Ability to communicate in the local language
• Strong focus on customer care and satisfaction
• Ability to work under pressure and meet deadlines
• Legal authorization to work in the U.S.
• Must pass background checks and comply with all employment policies

Preferred Qualifications

• Knowledge of Nuvolo
• Strong customer service skills

Additional details include salary range, benefits, and company policies. Application deadline is July 4, 2025. The position is full-time, entry level, in management and manufacturing within the medical equipment industry.

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