Zone Manager - Retail Sales

Paradies Na; Austin, Northern (TX, KY); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Paradies Lagardere in Austin, TX is seeking a Zone Manager to partner with the Assistant Manager or General Manager to run store operations, lead and mentor associates, and deliver a first-class customer service experience with strong in-store execution.

You will train and coach a team, uphold company standards, manage schedules and payroll, oversee merchandising, and resolve customer issues with professionalism and care.

Qualifications

• High school diploma or equivalency required.
• Minimum retail or customer service experience preferred.
• Ability to work a 45-hour minimum weekly schedule.

Responsibilities

• Put the customer first at all times.
• Train and coach sales associates on service standards and policies.
• Foster an excellent employee experience and recognize top performers.
• Maintain store appearance and merchandising standards.
• Assist in scheduling, payroll processes, and timely coaching of staff.
• Open/close responsibilities as Key Holder when required.

Skills

Leadership

Customer service

Training

Coaching

Mentoring

Supervisory

Interpersonal skills

Education

High school diploma or equivalency

Job description

The Zone Manager will partner and assist the Assistant Manager or General Manager in the operation of store(s) through leadership managing, training, coaching and mentoring fellow associates to deliver a first-class customer service experience relative to service and in-store execution.

POSITION REQUIREMENTS:

• Demonstrated selling experience in a fast paced, service-oriented retail setting; excellent understanding of the company standards, processes policies and practices
• Demonstrated ability to train, coach and mentor a team of sales associates on customer service and standards, processes policies and practices
• Demonstrated ability to provide supervisory guidance to a team and instill trust
• Supervisory work; significant interpersonal relationship skills
• Must be able to perform a 45- hour minimal weekly work schedule

DUTIES AND RESPONSIBILITIES:

• Put the customer first at all times (internal and external)
• Be a best in first class service role model and champion by providing on the job training & guidance to sales associates consistent with company practices, including recognition of FCS monthly recognition for above and beyond service
• Foster and role model an excellent employee experience where quality & engagement are promoted through the store
• Create and maintain good working relationships with fellow associates
• Ensure consistency of store associates' performance and deliverables through application of timely coaching & performance management practices (including appropriate progressive discipline where applicable), in consultation with the AM where appropriate. Be able to resolve complex customer service issues and upscale as required
• Maintain store appearance with respect to merchandising, housekeeping and maintenance standards consistent with visual merchandising guidelines
• Where required, be efficient and accurate with receiving, merchandising initiatives, product returns, POS, cash auditing and handling, etc.; identifying and addressing deficiencies with associates, management and LP as applicable in a timely manner
• Where required, completion of store schedules and store payroll processes
• Follow company policies and procedures and maintain a safe working environment
• Key Holder (open and close store), where required

EDUCATION, EXPERIENCE, CERTIFICATIONS:

• High school diploma or equivalency required
• Minimum one year of retail or customer service experience preferred
• Ability to work various shifts in a 7/365 team orientated environment
• Excellent customer service skills and an ability to communicate effectively using the English language
• Self-starter able to prioritize and handle various tasks simultaneously
• Ability to adapt to changing priorities and unexpected situations
• Proficiency required in reading, writing, and mathematics
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
• Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or weekend work, based in a store or group of stores; early morning, evening and weekend work and holidays
• Comply in all respects with the provisions of the Standards of Business Conduct Policy

This position description is merely intended to describe the primary elements of the position. The Paradies Shops reserves the right to change the position description and to assign additional duties and responsibilities as necessary. This position description does not constitute an employment contract of any kind.

Paradies Lagardere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.

Qualifications

Behaviors

Preferred

Leader

: Inspires teammates to follow them

Team Player

: Works well as a member of a group

Enthusiastic

: Shows intense and eager enjoyment and interest

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Growth Opportunities

: Inspired to perform well by the chance to take on more responsibility

Education

High School or better.

Experience

Preferred

1-2 years:

Leadership of a team of 5+ preferred

Retail Management

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.