Zone Manager - Retail Sales

Paradies Lagardere Default; Austin (TX); On-site; USD 36,000 - 42,000; Full time

Job summary

Paradies Lagardere is seeking a supervisory-focused retail professional to lead a team in a high-volume store. You will train sales associates, enforce customer service standards, and ensure merchandising and store operations run smoothly.

The role requires a minimum 1 year of retail experience and the ability to work varied shifts, including early mornings, evenings, and weekends. You will coach staff, resolve complex customer issues, and maintain a positive employee experience while upholding

Qualifications

• Requires a high school diploma or equivalent and retail/customer service experience when possible.
• Must communicate effectively in English and be comfortable guiding a team.
• Ability to train and mentor sales associates and ensure policy compliance.
• Capable of managing schedule, payroll, and daily store operations with integrity.

Responsibilities

• Put the customer first at all times in a fast-paced retail setting.
• Provide on-the-job training and guidance to sales associates on standards and policies.
• Foster an excellent employee experience and promote quality engagement.
• Maintain store appearance and merchandising standards per guidelines.
• Manage coaching, performance issues, and disciplinary actions as needed.
• Oversee receiving, merchandising, returns, POS, cash auditing, and discrepancies.
• Prepare store schedules and payroll processes when required.
• Open/close duties as a Key Holder, following company procedures.

Skills

Customer service

Coaching

Leadership

Team work

Problem solving

Education

High school diploma or equivalent

Retail experience preferred

English communication

Ability to work varying shifts

Federal background check readiness

Reading/writing/math proficiency

Tools

POS system

Job description

Location: 2849 PACES FERRY ROAD, SUITE 400, ATLANTA, GEORGIA 30339 [phone] / FAX: [phone]

QUALIFICATIONS

• Demonstrated selling experience in a fast paced, service-oriented retail setting; excellent understanding of company standards, processes, policies and practices
• Demonstrated ability to train, coach and mentor a team of sales associates on customer service and standards, processes, policies and practices
• Demonstrated ability to provide supervisory guidance to a team and instill trust
• Supervisory work; significant interpersonal relationship skills
• Must be able to perform a 45-hour minimal weekly work schedule

DUTIES AND RESPONSIBILITIES

• Put the customer first at all times (internal and external)
• Be a best in first class service role model and champion by providing on the job training & guidance to sales associates consistent with company practices, including recognition of FCS monthly recognition for above and beyond service
• Foster and role model an excellent employee experience where quality & engagement are promoted through the store
• Create and maintain good working relationships with fellow associates
• Ensure consistency of store associates' performance and deliverables through application of timely coaching & performance management practices (including appropriate progressive discipline where applicable), in consultation with the AM where appropriate. Be able to resolve complex customer service issues and elevate as required
• Maintain store appearance with respect to merchandising, housekeeping and maintenance standards consistent with visual merchandising guidelines
• Where required, be efficient and accurate with receiving, merchandising initiatives, product returns, POS, cash auditing and handling, etc.; identifying and addressing deficiencies with associates, management and LP as applicable in a timely manner
• Where required, completion of store schedules and store payroll processes
• Follow company policies and procedures and maintain a safe working environment
• Key Holder (open and close store), where required

EDUCATION, EXPERIENCE, CERTIFICATIONS

• High school diploma or equivalency required
• Minimum one year of retail or customer service experience preferred
• Ability to work various shifts in a 7/365 team orientated environment
• Excellent customer service skills and an ability to communicate effectively using the English language
• Self-starter able to prioritize and handle various tasks simultaneously
• Ability to adapt to changing priorities and unexpected situations
• Proficiency required in reading, writing, and mathematics
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
• Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or weekend work, based in a store or group of stores; early morning, evening and weekend work and holidays
• Comply in all respects with the provisions of the Standards of Business Conduct Policy

LEADERSHIP QUALITIES

• Leader: Inspires teammates to follow them
• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Paradies Lagardere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.