Zone Manager, High Performance Work Team

Wucf Tv; Orlando (FL); On-site; USD 56,000 - 70,000; Full time

Job summary

University of Central Florida is seeking a Zone Manager in University Operations to lead a High-Performance Work Team spanning multiple campus buildings. You will supervise housekeeping and maintenance, manage staffing, and serve as the primary customer liaison to ensure quality and timely service while aligning with university standards.

The role requires 4+ years in a supervisory capacity within facilities operations, with strong knowledge of safety, budgeting, and operations management.

Qualifications

• Minimum qualification is High School or Equivalent with 4+ years of related experience.
• Preferred candidates have supervisory experience in facilities operations or maintenance services.
• Familiarity with IWMS or similar scheduling software is a plus.

Responsibilities

• Supervise housekeeping and maintenance teams, including hiring, training, scheduling and performance management.
• Ensure compliance with university policies, state and federal regulations, and SOPs.
• Develop internal controls to safeguard assets and optimize efficiency.

Skills

Supervisory experience

Customer liaison

Budget adherence

Staff training

Communication skills

Safety compliance

Education

High School or equivalent

Tools

IWMS

Job description

University Operations: University Operations at UCF is committed to creating a supportive and welcoming environment for our faculty, staff, students, and the broader community. We take pride in delivering exceptional service, sharing our expertise, and upholding the highest standards to ensure a world-class campus experience. Visit our website or follow us on Facebook and Instagram to learn more.

The Opportunity

The University Operations department is seeking a Zone Manager to lead a High-Performance Work Team (HPWT) responsible for housekeeping and maintenance services across multiple campus buildings. This role ensures operations align with industry, state, and university standards while promoting efficiency, transparency, and customer satisfaction. The Zone Manager also oversees daily staffing and serves as the primary customer liaison.

Responsibilities

• Supervise housekeeping and maintenance teams, including hiring, training, scheduling, and performance management.
• Ensure compliance with university policies, state and federal regulations, and standard operating procedures (SOPs).
• Develop internal controls to safeguard assets, maintain budget adherence, and optimize efficiency.
• Review and manage work orders in the Integrated Work Management System (IWMS).
• Develop and oversee maintenance and housekeeping schedules, ensuring coordination with teams, vendors, inspectors, and stakeholders.
• Prioritize workload, forecast manpower availability, and track progress through custom reports.
• Inspect completed work for accuracy, quality, and compliance with UCF standards and regulations.
• Submit and manage change requests to maintain optimal building upkeep and cleanliness.
• Ensure all life safety and urgent work orders are addressed promptly.
• Serve as the primary point of contact for customers, addressing requests and concerns in timely manner.
• Conduct regular service reviews with customers to assess quality and adjust services as needed.
• Maintain transparent and consistent communication with stakeholders.
• Enforce workplace safety procedures and ensure compliance with legal codes and regulations.
• Provide employees with ongoing training in job functions, standards, and customer service.
• Maintain accurate payroll and employee documentation.

Minimum Qualifications

High School or Equivalent and 4+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications

• 5+ years of supervisory experience in facilities operations, housekeeping, or maintenance services.
• Experience managing high-performing work teams in a large-scale facility or institutional setting.
• Experience in a customer focused role where professionalism is needed along with the ability to maintain confidentiality and address sensitive matters appropriately and efficiently.
• Knowledge of Integrated Work Management Systems (IWMS) and/or similar facility scheduling software.
• Strong understanding of OSHA regulations, workplace safety protocols, and compliance standards.
• Demonstrated ability to develop and implement operational efficiencies and process improvements.
• Ability to effectively coordinate with multiple stakeholders, vendors, and regulatory agencies.
• Proficient in training staff on cleanliness standards and conducting quality audits to ensure service improvements.
• Ability to collaborate with cross-functional teams and support employee development through effective onboarding and ongoing training.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with stakeholders, contractors, and team members.

Health Assessment Required

UCF policy requires completion and passing of a physical exam for this position.

Special Instructions to the Applicants

The anticipated salary range for this position is $56,030 to $70,000. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations. Position requires a valid Class E driver's license. The position may involve driving to various locations on and off campus to conduct University business. All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H-1B transfers or employment-based visa processing for individuals currently sponsored by another employer. If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment.

Company Culture

Are you ready to unleash YOUR potential? As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance
• And more

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF. Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department Facilities Operations Maintenance Team

One Work Schedule Monday - Friday, 4:00am - 1:00pm

Type of Appointment Regular

Expected Salary $56,030.00 to Negotiable

Job Posting End Date 09-07-2026-12-00-AM

Veteran's Preference: Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position.

For more information on Veterans' Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law.

The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

A Foundation for Success Founded in 1963 to provide talent for Central Florida and the growing U.S. space program, UCF has been making an impact on the state, the nation - and outer space - ever since. With 12 colleges and more than 230 degree programs, follow your passion at one of our campus locations designed to help you succeed. From the main campus in east Orlando to UCF Downtown and Rosen College of Hospitality Management to the Academic Health Sciences Campus, you'll have the opportunity to learn in the heart of your industry. UCF also has multiple regional locations and fully online programs - including online bachelor’s degrees, online graduate degrees, online certificates and more - to ensure that you can achieve your dreams whenever and wherever you want.