Zone Manager, Floor Care & Projects

The University of Central Florida Board of Trustees; Orlando (FL); Presencial; USD 90.000 - 140.000; Jornada completa

Descripción de la vacante

The University Operations division within The University of Central Florida Board of Trustees is seeking a Zone Manager, Floor Care & Projects. You will oversee floor-care services and custodial projects across a defined zone, leading staff and coordinating schedules to ensure compliance with SOPs and university standards.

This role emphasizes safety, quality, and customer-focused service, with responsibilities spanning planning, reporting, and continuous improvement across campus facilities.

Formación

• High School Diploma or equivalent is required.
• Minimum 4 years of relevant custodial or floor-care management experience.
• Experience coordinating projects and leading teams.
• Strong knowledge of floor-care techniques and equipment.

Responsabilidades

• Oversee floor-care services and custodial projects across assigned zone.
• Supervise staff, scheduling, training, and performance in line with SOPs.
• Maintain internal controls for operations, asset protection, and financial tracking.
• Review IWMS work orders and generate timely reports.

Conocimientos

Floor care leadership

Staff supervision

Project coordination

Customer service

Process improvement

Educación

High School Diploma or Equivalent

4+ years custodial management experience

Herramientas

IWMS

Descripción del empleo

University Operations

University Operations division at UCF is committed to creating a supportive and welcoming environment for our faculty, staff, students, and the broader community. We take pride in delivering exceptional service, sharing our expertise, and upholding the highest standards to ensure a world-class campus experience.

Visit our website or follow us on Facebook and Instagram to learn more.

The Opportunity

University Operations is seeking to hire a Zone Manager, Floor Care & Projects. This role is responsible for coordinating and overseeing floor‑care operations and custodial project activities across assigned campus buildings. This position ensures that all services, staff, and processes align with university, state, and industry standards. Serving as the primary customer contact for service quality, communication, and project coordination, the Zone Manager plays a key role in maintaining a safe, clean, and welcoming campus environment. The ideal candidate is highly skilled in floor‑care techniques, equipment, and materials; experienced in leading teams and managing projects; and committed to delivering high‑quality, compliant, and customer‑focused service.

Responsibilities

Operations & Supervision

• Oversee all floor‑care services and custodial project activities within the assigned zone.


• Supervise custodial, project, and lead staff, including staffing, scheduling, training, performance management, and corrective actions in accordance with departmental SOPs and guidelines.


• Maintain internal controls to support efficient operations, asset protection, compliance requirements, and accurate financial tracking.


• Conduct regular floor inspections and develop comprehensive maintenance plans for all flooring types.

Work Management & Planning

• Review and manage zone work orders in the Integrated Work Management System (IWMS), ensuring accurate entry of work status, costs, dates, and corrective actions.


• Develop coordinated schedules involving staff, trades, contractors, vendors, inspectors, and other stakeholders.


• Align work with team‑cleaning frameworks and ensure the completion of preventive maintenance, including annual inventories of all floor‑care equipment.


• Evaluate work schedules, forecast manpower needs, and prioritize backlog to ensure efficient work assignment and timely completion.


• Generate weekly and monthly reports on planned and in‑progress work, including resource allocation and schedule performance.


• Document schedule variances and adjust project timelines to meet quality, safety, and maintenance standards.

Quality Assurance & Compliance

• Review work packages-electronic or hard copy-for completeness and accuracy, ensuring specifications, manuals, and drawings meet university standards and regulatory requirements.


• Inspect zone and contractor work to ensure scope fulfillment, workmanship quality, and process compliance.


• Complete work order closure in accordance with work‑management processes, validating accuracy of all data, including labor, materials, dates, images, invoices, and corrective actions.


• Ensure all activities comply with organizational policies, safety standards, codes, and regulations.

Customer Service & Communication

• Serve as liaison between customers and service providers, facilitating timely resolution of requests and concerns.


• Conduct customer work‑review meetings using planning documentation and progress reports.


• Assess zone impacts to balance customer needs while meeting service standards.


• Schedule periodic customer reviews to assess service quality and performance.


• Maintain clear, consistent, and transparent communication with campus stakeholders and collaborate with other departments to coordinate services around operational schedules.

Safety, Training & Employee Development

• Maintain a safe and healthy work environment in compliance with legal codes, regulations, and university standards.


• Provide coaching and training on job duties, SOPs, and customer service expectations.


• Ensure accurate documentation of employee performance, coaching, and compliance.


• Ensure urgent and life‑safety work orders receive expedited response.


• Perform quality checks to confirm that delivered services meet established standards and the university's process guide.

Minimum Qualifications

• High School Diploma or Equivalent and 4+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6) .

Preferred Qualifications

• 5+ years of custodial management or floor-care leadership experience in a university, educational, healthcare, or large-scale commercial environment.


• Advanced knowledge of floor‑care techniques, equipment, materials, and maintenance practices for a wide range of flooring types (e.g., terrazzo, VCT, carpet, hardwood, rubber, tile).


• Experience managing custodial or facilities staff including training, performance evaluation, and corrective action within an SOP‑driven environment.


• Strong project‑planning and sched