Supervisor, Custodial Services

Wake Forest University; Winston-Salem (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Wake Forest University is seeking a Supervisor, Custodial Services to oversee daily custodial operations, staff scheduling, and quality control. The role emphasizes safety, compliance, and continuous improvement within campus facilities.

The position requires strong leadership, communication skills, and the ability to coordinate with faculty, staff, and students to resolve housekeeping issues while meeting department timelines.

Qualifications

• High school diploma or GED and two years of related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, and procedural manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Proficiency in computer use and relevant software, including email, or ability to learn quickly.

Responsibilities

• Manages daily operation of custodial cleaning operations under the direction of the Manager of Custodial Services.
• Assist Managers' efforts in staffing, personnel management, and scheduling for operations.
• Assists the Manager of Custodial Services in counseling opportunities.
• Works with faculty, staff, and students who may be experiencing a housekeeping problem and reports the suggested corrective action to the Manager of Custodial Services.
• Observes and reports defects, deterioration, and wear and tear on the facilities.
• Continuously improves efficiency of custodial operations at assigned buildings and adheres to budgets and timelines.
• Completes all required reports and forms, including monthly management reports, customer feedback forms, tracking forms, job requests, charts, inspection sheets, and action plans for continued routine and PM maintenance.
• Pursues training and development opportunities. Continuously strives to build knowledge and skills.

Job description

Job Description Summary

The Supervisor, Custodial Services, is responsible for the custodial staff and their daily activities. As a member of the team, the Supervisor, Custodial Services, will ensure the quality of work, professionalism, departmental concerns, time frames, work environment, and schedules meet the expectations of the department.

Job Description

*This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.

Essential Functions:

• Manages daily operation of custodial cleaning operations under the direction of the Manager of Custodial Services.
• Assist Managers' efforts in staffing, personnel management, and scheduling for operations.
• Assists the Manager of Custodial Services in counseling opportunities.
• Works with faculty, staff, and students who may be experiencing a housekeeping problem and reports the suggested corrective action to the Manager of Custodial Services.
• Observes and reports, through the work order system and management, any defects, deterioration, and wear and tear on the facilities.
• Counsels personnel on job-related matters and assists in preparing counseling reports and evaluations.
• Continuously improves efficiency of custodial operations at assigned buildings and adheres to budgets and timelines.
• Completes all required reports and forms, including monthly management reports, customer feedback forms, tracking forms, job requests, charts, inspection sheets, and action plans for continued routine and PM maintenance.
• Pursues training and development opportunities. Continuously strives to build knowledge and skills.
• Contributes to building a positive team spirit.
• Trains personnel on proper procedures for various project work and rapid response issues with a strong focus on safety.
• Is subject to recall after hours in the event of campus emergencies, disasters, or other special needs as directed by management.
• Ability to meet the requirements of the University's automobile insurance.

Required Education, Knowledge, Skills, Abilities:

• High school diploma or GED and two years of related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, and procedural manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Knowledge of carpet and floor maintenance techniques.
• Ability to communicate effectively in the English language sufficient to perform the duties of the position.
• Proficiency in computer use and relevant software, including email, or ability to learn quickly.
• Ability to operate standard custodial and floor/carpet equipment.
• Understands and implements safety policies for chemical and equipment use.
• Ability to observe, assess, and record work, safety, and infection control standards.
• Ability to ensure the proper use of equipment, mixing of chemicals, and observance of all safety rules and regulations.
• Is subject to recall after hours in the event of campus emergencies, disasters, or other special needs as directed by management.
• Ability to meet the requirements of the University's automobile insurance.

Preferred Education, Knowledge, Skills, Abilities :

• Experience in floor care processes of all types of floor care scenarios.

Physical Requirements:

• Frequently able to perform: Climbing, stooping, kneeling, standing, lifting up to 25 pounds (occasionally up to 50 pounds), pushing, pulling, and grasping. Walking either within your respective areas or between areas on campus. Subject to both inside and outside environmental conditions, including hazards.

Accountabilities:

This position may be designated as essential personnel to support business continuity during campus emergencies, disasters, or other special needs as directed by management. Essential personnel are subject to recall inside/outside their normal schedule. Additional details can be found in the Wake Forest University Policy on Weather and Other Unusual Conditions.

Responsible for own work and supervises staff.

May recommend personnel action