Campus Floor Care Zone Manager & Projects Lead

University of Central Florida - College of Medicine; Orlando (FL); Presencial; USD 56.000 - 75.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical, Dental, Vision

Paid time off

Retirement savings options

Employee discounts

Education assistance

Resumo da vaga

University of Central Florida - College of Medicine is seeking a Zone Manager, Floor Care & Projects to oversee floor-care services and custodial project activities across designated campus buildings. You will supervise staff, manage schedules, and ensure compliance with SOPs and university standards.

The role emphasizes strong leadership, project planning, and customer service, with a focus on safety and quality while coordinating with multiple stakeholders on-site at the main campus.

Qualificações

• High School Diploma or Equivalent and 4+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
• Preferred Qualifications: 5+ years of custodial management or floor-care leadership experience in a university, educational, healthcare, or large-scale commercial environment.
• Advanced knowledge of floor-care techniques, equipment, materials, and maintenance practices for a wide range of flooring types.
• Experience managing custodial or facilities staff including training, performance evaluation, and corrective action within an SOP-driven environment.
• Strong project-planning and scheduling skills, including forecasting manpower, prioritizing backlogs, and coordinating multiple stakeholders.
• Excellent communication and customer-service skills, with experience serving as liaison between internal customers, contractors, and service providers.
• Knowledge of OSHA regulations, safety practices, and applicable codes related to custodial operations and floor-care activities.
• Certifications in custodial management or floor-care operations, such as ISSA, IICRC, or similar industry credentials.

Responsabilidades

• Oversee all floor-care services and custodial project activities within the assigned zone.
• Supervise custodial, project, and lead staff, including staffing, scheduling, training, performance management, and corrective actions in accordance with departmental SOPs and guidelines.
• Maintain internal controls to support efficient operations, asset protection, compliance requirements, and accurate financial tracking.
• Conduct regular floor inspections and develop comprehensive maintenance plans for all flooring types.
• Review and manage zone work orders in the IWMS, ensuring accurate entry of work status, costs, dates, and corrective actions.
• Develop coordinated schedules involving staff, trades, contractors, vendors, inspectors, and other stakeholders.
• Align work with team-cleaning frameworks and ensure preventive maintenance, including annual inventories of all floor-care equipment.
• Evaluate work schedules, forecast manpower needs, and prioritize backlog to ensure efficient work assignment and timely completion.
• Generate weekly and monthly reports on planned and in-progress work, including resource allocation and schedule performance.
• Document schedule variances and adjust project timelines to meet quality, safety, and maintenance standards.
• Review work packages for completeness and accuracy, ensuring specifications, manuals, and drawings meet university standards and regulatory requirements.
• Inspect zone and contractor work to ensure scope fulfillment, workmanship quality, and process compliance.
• Complete work order closure in accordance with work-management processes, validating accuracy of all data, including labor, materials, dates, images, invoices, and corrective actions.
• Ensure all activities comply with organizational policies, safety standards, codes, and regulations.
• Serve as liaison between customers and service providers, facilitating timely resolution of requests and concerns.
• Conduct customer work-review meetings using planning documentation and progress reports.
• Assess zone impacts to balance customer needs while meeting service standards.
• Schedule periodic customer reviews to assess service quality and performance.
• Maintain clear, consistent, and transparent communication with campus stakeholders and collaborate with other departments to coordinate services around operational schedules.
• Maintain a safe and healthy work environment in compliance with legal codes, regulations, and university standards.
• Provide coaching and training on job duties, SOPs, and customer service expectations.
• Ensure accurate documentation of employee performance, coaching, and compliance.
• Ensure urgent and life-safety work orders receive expedited response.
• Perform quality checks to confirm that delivered services meet established standards and the university’s process guide.

Conhecimentos

Custodial management

Floor-care leadership

Team leadership

Project planning

Scheduling

Customer service

Communication

OSHA knowledge

Formação

High School Diploma or Equivalent

Ferramentas

ISSA certification

IICRC certification

Descrição da vaga

University of Central Florida - College of Medicine is seeking a Zone Manager, Floor Care & Projects to oversee floor-care services and custodial project activities across designated campus buildings. You will supervise staff, manage schedules, and ensure compliance with SOPs and university standards.

The role emphasizes strong leadership, project planning, and customer service, with a focus on safety and quality while coordinating with multiple stakeholders on-site at the main campus.