Zipline Tour Guide - Winter Season

Intuit, Inc.; Big Bear Lake (CA); On-site; USD 19,000 - 25,000; Part time

Job summary

NBD Action Zipline, Inc. is seeking Zipline Tour Guides for the winter season to work outdoors at Angelus Oaks, near Big Bear Lake. This role starts part-time during training and may become full-time after certification.

Responsibilities include assisting guests with harnesses and helmets, operating the tour, ensuring safety, handling rescues, inspecting equipment, and driving guests on the property. Weekend and holiday availability is required.

Qualifications

• Must be 18 years old or older.
• Must be able to lift 50 lbs.
• Able to work at heights.
• Able to communicate effectively with both adults and children; strong interpersonal and verbal skills.
• Able to handle stressful situations calmly and effectively.
• Great attention to detail to promote safety and guest experience.
• Maintain a professional and friendly demeanor at all times.
• Possess a valid driver’s license to drive company vehicles.
• Reliable transportation to the zipline property in Angelus Oaks (near Big Bear Lake), not served by public transportation.
• Be able to work weekends and holidays.

Responsibilities

• Assist guests with harness and helmet fitting and demonstrate proper ziplining techniques.
• Operate the zipline tour and manage guest safety and speed control.
• Perform retrievals and rescues as needed and inspect equipment.
• Drive guests on the zipline property and ensure smooth operations.

Skills

Communication skills

Endurance

Customer service

Calm under pressure

Attention to detail

Professional demeanor

Driver's license

Reliable transportation

Teamwork

Education

High school diploma or GED

Job description

NBD Action Zipline, Inc. is now hiring Zipline Tour Guides for the winter season. This a great opportunity to work outdoors and enjoy nature, while having fun! This position will be part-time during training and may become full-time when training and certification is completed. Hours will vary depending upon business volume. Availability to work weekends and holidays is required. Due to this scheduling requirement, employees will not be able to work at the mountain resort during the winter season. This position requires physical activity outdoors. Zipline Tour Guides are responsible for ensuring the safety of all zipline guests, as well as providing an exceptional experience. Responsibilities include assisting guests in proper harness and helmet fitting, demonstrating proper ziplining techniques, operating the zipline tour, breaking guest’s speed upon incoming approach, performing retrievals and rescues, inspecting equipment, and driving guests on the zipline property.

Qualification Requirements:

• Be 18 years old or older.

• Be able to lift 50 lbs.

• Be able to work at heights comfortably.

• Be able to communicate effectively with both adults and children, in group and individual settings; excellent interpersonal and verbal communication skills.

• Be able to handle stressful situations calmly and effectively.

• Have great attention to detail to promote safety, timely tours and a positive guest experience.

• Maintain a professional and friendly demeanor at all times

• Possess a valid driver’s license to be able to drive company vehicles.

• Have reliable transportation to the zipline property in Angelus Oaks (off Highway 38, ~20 mins east of Big Bear Lake), which is not serviced by public transportation.

• Be able to work weekends & holidays.

Experience and Education:

High school diploma or general education degree. Prior experience with outdoor recreation, athletics, educational roles, high ropes instructor experience, or ziplining is a plus.

Pre-Employment Driving Record Check, Physical, and Drug Testing:

Because safety is extremely important, and because Zipline Tour Guides will be expected to drive company vehicles with passengers on the zipline property, potential employees will be subject to pre-employment driving record check, physical, and drug testing (not including THC).